Job Description
What you’ll do
We are looking for a Night Auditor to join the opening team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible for providing a friendly, helpful, and responsive level of service to all our guests, ensuring high guest satisfaction.
* Review end-of-day takings against logged reports.
* Conduct nightly audits, reporting, and balancing for all departments and hotel functions, meticulously reconciling accounts to ensure accuracy.
* Ensure credit card system reconciles with daily transaction lists.
* Manage overnight reservations and check-ins, providing efficient and friendly service.
* Handle the arrival and departure processes for all guests, ensuring data accuracy in all systems.
* Greet and assist guests in a warm, courteous, and professional manner.
* Handle cash and credit transactions, ensuring guest billing accuracy.
* Address guest complaints and inquiries promptly and professionally, aiming for swift resolution and guest satisfaction.
* Answer telephone calls promptly and efficiently.
* Report issues to the appropriate department and follow up to ensure completion.
* Maintain cleanliness and presentability of the reception and public areas at all times.
Qualifications
What we are looking for...
* Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle hotel.
* Experience with hotel pre-opening is a plus.
* Understanding and embracing SLS brand values.
* Ability to multitask and work in a fast-paced environment.
* Proactive, positive, energetic, empathetic, and detail-oriented team player with a passion for hospitality.
* Excellent communication skills in Spanish and English, both verbal and written.
* Able to make people feel good—team members, guests, and colleagues alike.
* Quick learner and adaptable to SLS’s culture.
* Humble, open to ideas, and collaborative.
* Willing to try new approaches and embrace change.
* Team-oriented with a strong work ethic and a fun attitude.
Additional Information
What's in it for you...
* The opportunity to join an innovative, fast-growing international group committed to building a global hospitality brand.
* A creative and rewarding work environment that challenges norms.
* Be part of a passionate team dedicated to creating exceptional hospitality experiences and exploring new locations.
* A competitive package with growth opportunities.
* Discounts across the Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial brands. Ennismore is a joint venture with Accor, established in 2021.
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