Job Description
Job Number:
24021107Job Category:
Rooms & Guest Services OperationsLocation:
AC Hotel Malaga Palacio, Cortina del Muelle 1, Malaga, Malaga, SpainSchedule:
Full-TimeRemote:
NoRelocation:
NoPosition Type:
Non-ManagementResponsibilities
Assist staff with expediting problem payments (e.G., problems processing credit card). Follow up with guests regarding satisfaction with guest-related issues.Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.Handle various payment types such as room charges, cash, checks, debit, or credit.Manage sold-out situations by obtaining satisfactory alternative accommodations when the property cannot accommodate guests with reservations.Process check-outs, including resolving late and disputed charges.Answer, record, and process all guest calls, messages, requests, questions, or concerns.Coordinate with Housekeeping to track room readiness for check-in.Run daily reports (arrivals, departures), identify special requests, and verify report accuracy.Cash guests' personal and traveler's checks.Review shift logs/daily memo books and document pertinent information.Count bank at the beginning and end of shifts and balance receipts according to accounting specifications.Assist management in training, motivating, and coaching employees;
serve as a role model.Report accidents, injuries, and unsafe conditions;
complete safety training and certifications.Follow all company policies and maintain professional appearance and confidentiality.Address guests’ service needs proactively.Communicate clearly and professionally, both verbally and in writing.Develop positive working relationships and ensure adherence to quality standards.Stand, sit, or walk for extended periods;
lift objects weighing up to 10 pounds.Perform other duties as requested by supervisors.Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture.At AC Hotels, we value attention to detail and strive to create a beautiful environment for our guests. We seek team members who are curious, eager to learn, and passionate about delivering exceptional service. Join us to do your best work, belong to a global team, and grow professionally.
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