Showroom Specialist
At Cosentino ( ) we are looking for a Showroom Specialist to join our City Center located in Málaga. The City Centers are an example of Cosentino’s total commitment to the AD community.
The City Center is the epicenter of Cosentino’s commercial model, and its mission is to provide an aspirational experience that attracts and inspires Designers, End Consumers, Architects, and all other Cosentino business partners. The City Center is a hub for our general community, and a tool for showcasing the versatility of our materials and our brands.
As the Showroom Specialist you will assist with the day to day operations in the Cosentino City showroom. Your daily tasks will include guest relations, customer service assistance, events coordination as well as visiting certain customer accounts.
When the Showroom Specialist is in the City Center, the goal is to identify and generate sales leads and then partner with the local sales team, which allows them to follow up on the leads and convert into sales and projects. Also, as part of the responsibilities, it will be visiting specific accounts and develop relationships and generate direct sales through those accounts.
Will also play a key role on enhancing our showrooms within targeted local industries (builders, architects, designers, commercial, etc.).
In this role, you will proactively reach out to clients in order to achieve individual and team goals.
Your ability to network and find business through events hosted at our City Center and showrooms are an integral key part of this role.
Responsibilities
- Welcome and engage every customer and provide the best customer experience, with the goal of developing long term relationships and foster brand loyalty.
- Assist all walk-ins & customers with appointments that arrive at the showroom.
- Provide support face-to-face, over the phone and via email to better help customers understand the benefits of Cosentino brand.
- Develop and build relationships with design firms in the area. Manage the relationship through face-to-face visits outside of the showroom and generate sales through them according to the sales goals assigned to the position.
- Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, as well as highlighting possible stock issues that may arise to help them achieve and exceed sales targets.
- Work with the City Manager and Showroom Managers to increase traffic within the City Center and leads.
- Register visits and leads in SalesForce.
Organization and Administration Responsibilities
- Filter the leads of the City Center via phone call and only forward the ones with potential.
- Organize and plan events in advance, coordinating content and making sure we have qualified attendees.
- Responsible for execution of events: invitations, catering, logistics, publicity, mailing.
- Ensure daily entry of all customer visits in Salesforce
- Ensure the showroom is always in perfect condition: this includes, but not limited to the cleanliness of all furniture, equipment, supplies and placing marketing materials.
- Manage and maintain the showroom: this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, attending visitors daily and during events.
- Manage the administrative tasks required for suppliers.
Professional Experience Required
- 2+ experience in sales
- 1+ experience in a retail showroom environment providing excellent customer service with a proven success track record generating leads and converting those leads into sales
- Preferably 2+ experience in interior design industry
Knowledge Required
- Proven Success in Sales, Marketing and Customer Service
- Knowledge of the building or decoration market
Academical Background Required
- High School Diploma or GED
A great experience to grow in a key position for us in Cosentino
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