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LodgifyLodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.At Lodgify, we are hiring a
Technical Customer Support Specialist
to join our team!We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.E. Airbnb). And in cases of connection issues, we expect you to take the initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers!How will you make an impact?Provide guidance to users on different connection typesProactively troubleshoot more complex technical issues with clients, related to our platform integrationsTake appropriate action and guide customers to resolve their issuesRespond to requests for assistance via email, tickets, or chatsMaintain strong client relationships through phone, chat, email, and screen-sharing supportReport customer feedback and issues to relevant teams and follow up as needed.What makes you a great fitExperience of 2 years minimum in technical customer support or a similar roles.Strong verbal and written communication skills in
English .Patience, attention to detail, and strong logical thinking.Ability to work independently and manage multiple priorities in a fast-paced environment.Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk.Positive attitude and a strong sense of responsibility.Eagerness to learn about technology.How can you earn extra bonus points?Familiarity with major OTAs (e.G., Airbnb, Booking.Com, HomeAway/VRBO, Expedia) is a plus!Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team;
committed to creating aworkplace where everyone is heard and feels a sense of belonging.What's in it for you? *The freedom to
work from home
any day that works for you.Enjoy
25 working days of paid vacation
and Jornada Intensiva in August.Top-notch Cigna health insurance
(includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).Save on meals!
Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!Flexible Remuneration
options for your transportation needs.️ Elevate your workspace. We provide a
home-office setup
allowance to ensure you have everything you need for a productive and comfortable work environment.Boost your earning potential with our
referral program
that offers paid compensation.Fuel your day with a daily
office breakfast buffet
and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!Work in a
dynamic environment
with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.*Benefits offered may differ based on the type of contract that is issuedSo, what are you waiting for?
Apply now!All applications and CVs must be submitted in EnglishSeniority level
Seniority level Entry levelEmployment type
Employment type Full-timeJob function
Job function Customer ServiceIndustries Software DevelopmentReferrals increase your chances of interviewing at Lodgify by 2xGet notified about new Technical Support Specialist jobs in
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