Overview
Do you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment where you have the space to stretch beyond your comfort zone in order to grow personally and professionally. Sound interesting?
Join our team as Incident CRM Analyst!
Responsibilities
* Provide technical systems assistance for the CRM to help drive business decisions working across multiple teams.
* Support the deployment of business requirements into CRM business solutions (Oracle Sales Cloud).
* Maintain data quality in CRM and ensure data governance in line with security policies.
* Deliver training to end-users on new and existing CRM processes and functionality.
* Conduct data analysis to find correlations between data types and provide insight into the effectiveness of sales and marketing campaigns.
* Initiate CRM activities to increase customer consumption and build brand loyalty;
assist in developing and implementing CRM strategies.
* Create reports for colleagues in sales, marketing, and customer service to support informed decision-making.
* Make recommendations on relationship strategies for different customer segments or individual customers.
* Engage with stakeholders at all levels, adapting communication style as necessary and collaborating effectively.
* Maintain a positive, enthusiastic attitude, perform fact-finding, assess data, and identify core issues.
Qualifications
* Experience in basic set-ups and development of corporate-level CRM programs and campaigns is valued.
* Strong understanding of data mapping and analysis activities.
* Good understanding of data governance, privacy and security issues.
* Degree-level qualification preferred.
* Good knowledge of SQL Server, Oracle Sales Cloud, Microsoft Dynamics (desirable);
Microsoft Office and apps;
excellent knowledge in Power BI and Power Apps is valued.
* Desire to work in a fun, exciting and Agile work environment.
* Language:
Spanish and high level of English.
Siemens Healthineers es una compañía líder en tecnología médica global. Más de 48.000 colegas dedicados, en más de 70 países, son impulsados a formar el futuro de la salud. Un estimado de 5 millones de pacientes alrededor de todo el mundo se benefician todos los días gracias a nuestras innovadoras tecnologías y servicios en diagnóstico, imagen terapéutica, diagnóstico por imagen y medicina molecular, así como de nuestros servicios digitales y empresariales de salud.
Culture & Equal Opportunity
Nuestra cultura abarca diferentes perspectivas, un debate abierto y la voluntad de desafiar lo convencional. El cambio constante es un aspecto de nuestro trabajo. Aspiramos a liderar el cambio en nuestra industria, en lugar de simplemente reaccionar ante el cambio. Es por esto que te invitamos a tomar nuevos desafíos, probar tus ideas y celebrar el éxito.
La diversidad en Siemens Healthineers es nuestra fuente de creatividad e innovación.
Estamos plenamente comprometidos con el principio de igualdad de trato y de oportunidades entre mujeres y hombres. Contar con diferentes tipos de talento, independientemente de su raza, religión, género, orientación sexual, edad, discapacidad o cualquier otra característica indicada en la legislación vigente.
LI-AV1
Company Details
* Organization
* Siemens Healthineers
* Company
* SIEMENS HEALTHCARE, S.L.U.
* Experience Level
* Mid-level Professional
* Job Type
* Full-time
#J-18808-Ljbffr