CUSTOMER SERVICE REPRESENTATIVE (PHARMACEUTICAL PRODUCTS)
4 days ago | Be among the first 25 applicants
Direct message the job poster from MCR International | Executive Search
About the Role
We are seeking a dedicated Customer Service Representative for pharmaceutical products to act as the main point of contact with customers, supporting the entire order-to-cash process, and ensuring high-quality customer service.
Key Responsibilities
* Serve as the primary contact for customers regarding daily commercial activities.
* Support the order-to-cash process from forecasting and order placement to invoicing.
* Maintain sales forecasts and ensure accuracy in IBP (Integrated Business Planning).
* Manage orders, complaints, serialization inquiries, trade control screening, and order updates.
* Participate in demand and allocation meetings within the S&OP process.
* Communicate order and forecast changes to relevant stakeholders.
* Update and manage customer master data in SAP.
* Address customer requests and follow up on complaints.
* Escalate incidents to appropriate departments when necessary.
* Monitor and improve customer experience metrics and satisfaction.
* Support process improvement projects and operational planning.
* Route customer complaints to the Quality Assurance team.
* Monitor the Customer Support Mailbox.
Requirements
* Customer-oriented attitude with problem-solving skills and effective communication.
* Resilience and emotional stability in high-pressure situations.
* Effective time management and disciplined use of processes and systems.
* Excellent interpersonal and teamwork skills.
* Proficiency in SAP (Order to Cash, Master Data), Microsoft Excel, and IBP.
* High autonomy, initiative, and responsibility.
* Understanding of pharmaceutical processes and complex logistics.
* At least 3 years of experience in customer service, planning, logistics, or order management.
* Educational background in commerce, supply chain, or related fields.
* Experience in the pharmaceutical industry and complex logistics environments.
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
* Industry: Pharmaceutical Manufacturing
Referrals can double your chances of interview success at MCR International | Executive Search.
Other Opportunities
Customer Service International Front End in Sant Just Desvern, Catalonia, Spain — 1 hour ago
We’re unlocking community knowledge in a new way, allowing experts to add insights directly into articles, starting with AI assistance.
J-18808-Ljbffr
#J-18808-Ljbffr