Overview
Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead!
What you need to fulfill this job?
* Experience as Service Delivery Manager (managing project on integration,data / HR)
* 12 years of experience
* Understand the client’s industry, business, and their critical business drivers.
* Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly / monthly meetings).
* Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
* Manage customer requests by providing realistic resolution time scales.
* Contact customers when follow up on open items is required and take ownership of the case.
* Handle customers’ escalations related to the service provided, if required by the