Role overview
As a Technical Client Manager, you will be fully competent and responsible for the day to day delivery of the technical support tasks, processes and delivery of client implementations (new clients, additional markets, additional products and re-implementations). You will contribute towards delivering efficient, quality implementations across Tradedoubler products and quality support to clients & colleagues within agreed SLA’s.
This role is a largely client-facing support / technical support and project management role, working towards deadlines with fast turn-around-times. You will also need to present technical solutions to non-technical people, as well as developers.
Main Responsibilities
* Manage the Tradedoubler affiliate platform on behalf of our advertisers.
* Answer and resolve technical questions from customers and colleagues.
* Maintain continuous contact with customers in a proactive manner.
* Quickly identify the advertisers’ needs in order to grow their business.
* Support the sales team in meetings and calls.
* Stay updated on changes in the market.
* Document the client's evolution and any changes that may be relevant.
* Lean on the team to provide solutions and get different points of view.
* Discuss results with the team periodically.
* Learn from success cases with other clients and apply them.
* Communicate any important client information to stakeholders.
* Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices.
Your profile
You’re a results-driven professional, with strong technical knowledge and troubleshooting skills combined with a commercial mind-set. You like working in a team as a key member, motivating others and leading by example. You are excellent at communicating complex technical concepts to a non-technical audience.
You have a good knowledge of the digital marketing landscape, with good communication, presentation and interpersonal skills. You are able to prioritize tasks and handle pressure. You are organised and can multitask across different requests, projects and activities. You are very passionate about technology and like to be proactive in problem-solving.
Requirements
* University degree (Computing, IT Degree, software programming) or equivalent experience. We also welcome self-taught professionals.
* Good written and spoken communication skills.
* Experience of working in a client support / customer service environment preferable.
* Customer service minded.
* Solutions oriented with exceptional problem-solving skills.
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