SALES CONSULTANT — SC
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MISSION
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As a Sales Consultant, you embody the spirit of Carrera y Carrera, welcoming every guest into the Maison's universe of artistry and emotion. You build meaningful client relationships through expert guidance, refined presence, and genuine care, ensuring a seamless luxury experience across both boutique and digital channels.
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RESPONSIBILITIES
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- Client Relationship Owner
- Provides exceptional customer service and nurtures long-term relationships.
- Understands CRM objectives and actively engages in initiatives to achieve them.
- Works consistently with appointments to retain top clients and meet individual sales goals.
- Executes personalised outreach campaigns and uses clienteling tools to complete CRM tasks.
- Captures client data and records qualitative information.
- Grows the client portfolio using strategic selling techniques and development plans.
- Maintains strong product and collection knowledge and supports new joiners.
- Retains at least 10% of the client base year over year.
- Develops at least 10% of the client book annually.
- Consistently exceeds sales, KPIs, and CRM targets.
- Omnichannel Business Partner
- Delivers outstanding customer service and improves personal performance.
- Uses omnichannel services to drive cross-channel sales.
- Understands boutique and individual KPI targets and works to achieve them.
- Completes training and participates in commercial activities.
- Remains aware of the trading environment and competitor activity.
- Leads by example to elevate performance and customer experience.
- Helps the team reach boutique and individual targets.
- Operations Excellence Supporter
- Ensures an impeccable boutique environment, BOH organisation, and flawless grooming.
- Reports repair needs to maintain a luxurious environment.
- Follows store and BOH guidelines and participates in inventories.
- Supports after-sales clients with seamless follow-up.
- Complies with policies and operational standards.
- Assists management with tasks and acts as point of contact during absence.
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PROFILE
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- 2–3 years of experience in luxury retail, fine jewelry, or premium fashion.
- Strong emotional intelligence, empathy, and interpersonal skills.
- Fluent in English, Spanish and Russian, other languages are a plus.
- Excellent communication, storytelling, and clienteling skills.
- Goal‐oriented, proactive, and collaborative.
- Elegance, discretion, and genuine passion for jewelry and craftsmanship.
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WHAT WE VALUE
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We look for curious, genuine, and determined individuals who wish to join the Carrera y Carrera family. We value emotional intelligence, generosity, humility, and a natural smile — people who create beauty through both our jewelry and their way of treating others.
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CONSULTOR DE VENTAS — CV
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MISIÓN
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Como Consultor de Ventas, encarnas el espíritu de Carrera y Carrera, dando la bienvenida a cada cliente al universo de la Maison, lleno de arte y emoción. Construyes relaciones significativas con los clientes a través de un asesoramiento experto, una presencia refinada y una atención genuina, garantizando una experiencia de lujo fluida tanto en la boutique como en los canales digitales.
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RESPONSABILIDADES
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- Responsable de la relación con el cliente
- Ofrece un servicio al cliente excepcional y desarrolla relaciones a largo plazo.
- Comprende los objetivos de CRM y participa activamente en iniciativas para alcanzarlos.
- Trabaja de forma constante con citas para fidelizar a los mejores clientes y cumplir objetivos individuales de venta.
- Ejecuta campañas de contacto personalizadas y utiliza herramientas de clienteling para completar tareas de CRM.
- Recoge datos de clientes y registra información cualitativa.
- Amplía la cartera de clientes mediante técnicas de venta estratégicas y planes de desarrollo.
- Mantiene un sólido conocimiento de los productos y colecciones y apoya a los nuevos empleados.
- Retiene al menos el 10% de la base de clientes año tras año.
- Desarrolla al menos el 10% de la cartera de clientes anualmente.
- Supera de forma constante los objetivos de ventas, KPIs y CRM.
- Socio de negocio omnicanal
- Ofrece un servicio al cliente excelente y mejora su rendimiento personal.
- Utiliza servicios omnicanal para impulsar ventas entre canales.
- Comprende los objetivos KPI de la boutique y personales y trabaja para alcanzarlos.
- Completa formaciones y participa en actividades comerciales.
- Se mantiene al tanto del ambiente comercial