Customer Service Representative Sales Admin DACH
Join to apply for the Customer Service Representative Sales Admin DACH role at Agilent Technologies
Customer Service Representative Sales Admin DACH
1 week ago Be among the first 25 applicants
Join to apply for the Customer Service Representative Sales Admin DACH role at Agilent Technologies
Job Description
Are you passionate about customer experience and ready to delight our customers? Do you want to work for Agilent Technologies?
We are looking for a proactive and motivated Customer Service Representative for the DACH market who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. This position requires excellent communication and organization skills.
Located in the city center, the Barcelona office hosts various local and international functions. One key function is the Customer Operations Center, handling quotes, order processing, invoicing, and deliveries for Europe.
Agilent Spain has been ranked as a top workplace and received the Great Place to Work certification, recognizing our inclusive and quality work environment, backed by 30 years of research into workplace culture.
Your primary responsibilities will include :
* Booking assigned orders
* Order management
* Customer service and call handling
* Managing blocked orders
* Resolving issues throughout the quote-to-cash cycle, with a focus on meeting customer needs
* Interfacing with customers, Account Managers, Sales Agents, factory / logistics centers, and contact centers to communicate and deliver information
* Booking and managing orders according to policies and SLAs
* Following up daily with Logistics to ensure timely delivery and escalate overdue orders
* Handling customer and partner calls via IVR within SLAs
* Ensuring compliance with order acceptance policies and updating control reports
* Meeting targets for shipped, not invoiced, or delivery-blocked orders to maximize revenue
* Keeping customers informed about order status, measured through the ACX survey
* Handling customer complaints and providing timely solutions and follow-ups
Qualifications :
* Higher education, specialized training / certification, or equivalent experience
* Fluent in English and German; additional French is a plus
* Strong customer focus and interpersonal skills
* Ability to work collaboratively in a team
* Effective multi-tasking, prioritization, and time management skills
* Innovative mindset with a solution-oriented approach
* Ability to work under pressure and manage stress positively
Benefits include :
* Competitive salary and benefits package
* Agilent Result Bonus
* Stock Purchase Plan
* Health and Life insurance
* Training opportunities
* 24 days of vacation plus bank holidays
* Hybrid work schedule (home office on Mondays and Fridays, in-office Tuesday to Thursday)
Agilent inspires and supports discoveries that improve the quality of life. We provide instruments, services, and expertise to life science, diagnostic, and applied markets worldwide. Learn more at .
* This is a full-time position with a weekly schedule.
* Pay ranges are role, level, and location-dependent. Specifics are shared during hiring.
* Travel required : No
* Shift : Day
* Duration : No end date
Job Function : Customer Service
Seniority Level
* Associate
Employment Type
* Full-time
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