Position Overview
MCI is one of the fastest-growing tech‑enabled business services companies in the USA. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.
Key Responsibilities
- Design and develop database schemas, tables, views, stored procedures, and functions to support application requirements and business needs.
- Collaborate with software developers and architects to integrate database functionality into application architecture and design.
- Write and optimize complex SQL queries for data retrieval, manipulation, and analysis, ensuring efficient performance and minimal resource consumption.
- Identify and resolve performance bottlenecks, query inefficiencies, and indexing issues to enhance database performance and scalability.
- Perform routine database maintenance tasks, such as backups, restores, and data migrations, to ensure data availability, integrity, and recoverability.
- Monitor database performance, storage utilization, and resource utilization, and implement proactive measures to optimize performance and prevent downtime.
- Design and implement data integration processes, ETL (Extract, Transform, Load) workflows, and data migration scripts to facilitate seamless data flow between different systems and platforms.
- Validate and cleanse data during the ETL process to maintain data quality and consistency across the organization.
- Implement database security policies, access controls, and encryption mechanisms to protect sensitive data and comply with regulatory requirements (e.g., GDPR, HIPAA).
- Conduct regular security audits and vulnerability assessments to identify and mitigate security risks and ensure compliance with data protection standards.
- Document database designs, data models, and technical specifications to facilitate system maintenance, troubleshooting, and knowledge sharing.
- Provide technical support and guidance to development teams, DBAs, and other stakeholders on database‑related issues, best practices, and performance optimization techniques.
Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, driven applicants are encouraged to apply. The adecuado candidates for this position are highly motivated, dedicated, and should possess the below qualities.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as an SQL Developer or Database Developer, with expertise in SQL query writing, database design, and performance tuning.
- Proficiency in SQL programming languages (e.g., T‑SQL, PL/SQL) and database management systems (e.g., Microsoft SQL Server, Oracle, MySQL).
- Strong understanding of database architecture, relational database principles, and data modeling concepts.
Compensation & Benefits
At MCI, your hard work deserves recognition and rewards. We offer competitive salaries and a comprehensive benefits package including HMO coverage, dental coverage, meal during training, career growth opportunities, allowances for meals and clothing, performance and loyalty bonuses, and employee shuttle services. Benefits may vary by geography, but the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, and lift or move objects up to forty (40) pounds.
Conditions of Employment
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a Level II background or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination. We consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
About MCI
MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
#J-18808-Ljbffr