Descripción del trabajo
About the Company: Atento is an award-winning general CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
About the Role: Want to work for a top social media company? English and Spanish Speakers, candidates needed.
Responsibilities:
- Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.
- Ability to work on case volumes across email and chat channels.
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.
- Drive adherence to service levels across channels and achieve best-in-class productivity, impacting resolution times for the end customer.
- Partner with in-house technical specialists to educate advertisers on product features and common issue types.
Qualifications:
- BA / BS degree or equivalent practical experience.
- Language: English business level proficiency, read, write and speak fluently if needed;
language skill isadditional (Ready & write proficiency).
- 2-5 years of digital advertising or technical customer support/operations experience.
- Preferred experience in a contact center/service program for any advertising tech company.
- Product support experience is desirable.
- High experience supporting customers via email and chat.
- Fluent with any social media products usage and basic understanding of digital marketing.
Pay range and compensation package: Salary: 22.000€ + 10% bonus.
Equal Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.
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