Who are we?
At La Farga, we have a deep commitment to a better world, contributing through our activity and actions. We consider ourselves agents of change and transformers of reality, with a responsibility to achieve sustainable development. That's why we are a company with a strong commitment to our purpose: “Maximise the use of recycled copper and the development of the technologies that make this possible.”
Sustainability is the backbone element of our corporate strategy that allows us to create value and generate a positive impact on society. We promote a business strategy to generate long-term value by continuously involving ourselves in improvement, innovation, and talent development.
We are a family business with 215 years of history, a world reference in copper technology and the copper recycling process. We produce semi-finished copper products and alloys for sectors such as energy, automotive, telecommunications, construction, metal packaging, and the railway industry, among others.
Your role
Guarantee the correct functioning of the organization's IT systems and equipment, providing efficient and service-oriented technical support to office and production plant users, ensuring operational continuity and minimizing the impact of incidents on the business.
Responsibilities
* Manage incidents and user requests within established SLAs.
* Ensure the availability and correct functioning of IT equipment.
* Prioritize incidents with direct impact on production.
* Correctly escalated complex incidents to higher levels.
* Keep the IT asset inventory updated.
* Document recurring incidents and contribute to continuous improvement.
* Ensure compliance with IT security policies.
Requirements
What do we look for?
You will rock at this role if you meet the following requirements:
Training
* CFGS in ASIX, SMX, DAM or similar.
* Microsoft or ITIL certifications are valuable.
Experience
* 2-3 years in technical support or Helpdesk.
* Experience in an industrial environment is valuable.
Technical knowledge
* Microsoft Windows 10/11
* Microsoft 365
* Active Directory
* Basic networks (TCP / IP)
* Ticketing tools (experience with ITSM is valuable.
Why La Farga?
* You will have the possibility of working in a company with a positive impact.
* Opportunities for your professional growth.
* Agile working model.
* Competitive salary plus attractive benefits.
* A flexible working model.
* Private medical insurance.
* Life insurance.
* Aids for children's education.
* And other more benefits to improve your happiness and welfare.
We want you success in an exciting, happiness and challenging environment, this is why La Farga put the people in the center of everything, taking care of your developing and performance in a healthy and safety conditions.
Let's rock it together!
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