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Supervisor Operations (Remote)
Full time, Europe
In this role, you will be responsible for the day-to-day management of a travel consultant team, including managing key performance indicators (KPIs), workload, providing assistance, and coaching. As the Operations Supervisor, you will also be the primary point of contact for team members and actively coach and develop the team to meet and exceed all performance targets.
As a Supervisor Operations, you will
1. Provide leadership to a team of travel consultants
2. Collaborate with performance data to maximize the effectiveness of the team
3. Develop learning programs to close both short- and long-term competency gaps
4. Provide the client with industry information, such as low fares, exchange costs, and penalties
5. Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
6. Monitor global distribution systems (GDS) queues daily to maintain quality control
About You
* Extensive experience in the corporate travel management industry
* Relevant supervising experience
* Advanced skills in GDS Sabre
* Strong critical thinking and problem-solving skills
* Proficient in Microsoft Office applications
About Us
We’re a market leader in travel management: We help people and companies travel smart and achieve more. Our clients include some of the world’s best-known and most innovative brands. We operate in over 100 countries, with most of our 10,000+ employees working virtually. We’re committed to sustainability and driving success for our customers, our business, and ourselves. Learn more about BCD Travel.
Working at BCD means connecting, collaborating, and celebrating. You’ll be part of a virtual, dynamic, and flexible environment that fosters work-life balance. Hear why people join BCD and learn about the perks of Life at BCD.
You’ll be offered
* Flexible working hours and remote work opportunities
* Opportunities to grow your skills and career
* Generous vacation days to rest and recharge
* A fair compensation package including wellbeing tools
* Travel industry perks and discounts
* An inclusive environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing accommodations for all employees. For requests, contact our Talent Acquisition department.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing, Travel Arrangements
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Location: Madrid, Community of Madrid, Spain
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