CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
Job Description
We are seeking a Customer Care Flexible Specialist with strong German language skills and proficiency in other European languages. This individual will serve as the frontline support within our European Customer Service team, assisting customers across regional markets. The primary mission of this role is to ensure that customers consistently feel supported and guided in every interaction with CHEP. The Customer Care Flexible Specialist will be responsible for delivering an exceptional customer experience, actively engaging in all areas related to customer responsiveness and service throughout the entire customer journey. The ideal candidate will possess outstanding communication skills.
Major/Key Accountabilities
* Providing prompt, courteous and accurate response to all incoming requests from customers.
* Liaising and cooperating with supply chain teams, to ensure customer orders are properly prepared and delivered on time. Keeping customer informed and updated.
* Handling customer complaints, including resolution and root cause detection.
* Customer onboarding: welcoming new customers to CHEP’s main processes and business practices.
* Digital offer onboarding and support.
* Contribution to innovation: submitting and implementing ideas for improving customer experience; playing an active role in the implementation of digitalization and adoption of new technologies and product development.
* Customer experience back-up: being ready, willing and able to provide effective back-up and support to other members of CHEP’s CS European teams, as well as to the Central planning and execution team.
Qualifications
* Desirable: University Degree
Experience
* 3-5 years of business experience
Skills and Knowledge
* Great Customer Focus
* Empathy
* Strong organization and prioritization skills
* Flexibility
* Lateral thinking
* Excellent customer service and relationship building skills
* Excellent written and verbal communication skills
* Good knowledge of MS Office (Excel, Word, PowerPoint) skills
* Commitment to customer focus with strong listening and account management skills
* Self-initiator and results driven
* Detail oriented and a team player
* Experience in an environment with urgent requests and comfortable to manage those urgencies.
Languages
* German
* Any other European languages as Italian, French and Polish would be desirable
Remote Type
Hybrid Remote
Skills to succeed in the role
* Account Management
* Active Learning
* Adaptability
* Cross-Functional Work
* Curiosity
* Customer Data Management
* Customer Due Diligence (CDD)
* Customer Engagement
* Customer Retentions
* Customer Satisfaction
* Customer-Support
* Data Integrity
* Digital Literacy
* Emotional Intelligence
* Empathy
* Initiative
* Issue Management
* Order Processing
* Problem Solving
* Process Improvements
* Relationship Building
* Sales Coordination
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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