Barcelona, Spain | 38.5h/week | Rotational shifts between 09:00–20:00 | International Environment
Are you passionate about travel, customer experience, and helping people from around the world? Join the Booking.com support team in Barcelona and become part of a fast-paced, multicultural environment where every interaction makes a difference.
Customer Support Advisor
As a Customer Support Advisor, you will support international travelers and accommodation partners by providing outstanding service via phone and email. You'll help resolve booking, payment, and technical inquiries while ensuring every customer feels heard, supported, and valued.
Responsibilities
Assist travelers and accommodation partners with booking-related questions and support requests
Handle inquiries related to services, payments, and technical issues with professionalism and empathy
Communicate effectively via phone and email, always delivering a high level of customer care
Mediate between customers and accommodation providers to find the best possible solutions
Follow internal processes and quality standards while working efficiently in a dynamic environment
Adapt to changing priorities and contribute positively to team performance
Qualifications
Fluent Icelandic (C2 level) and advanced English
Excellent communication and interpersonal skills
Customer-focused mindset with strong problem-solving abilities
Comfortable working with Office 365, CRM tools, and digital platforms
Positive, adaptable, and solution-oriented attitude
Previous customer service or contact center experience is a plus
Interest in travel, hospitality, or accommodation platforms is highly valued
Benefits
27 working days of holidays per year
3 weeks of paid training and continuous coaching
A vibrant, multicultural workplace in beautiful Barcelona
Modern office spaces close to Glories Shopping Mall with excellent transport connections
Feel Good program including Spanish lessons, sports activities, quizzes, and social events
Private health insurance available with permanent contract
Flexible benefits for transport and nursery after probation period
Excellent career development opportunities within a global travel industry leader
If you enjoy helping people, thrive in an international environment, and want to grow your career in customer experience, this could be the perfect opportunity for you.
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