MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, offering customer experience, business process outsourcing and cloud technology solutions across various industries. Our contact centers, powered by on‑site and remote agents, use advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Call Center Sales Representative
Key Responsibilities
* Make outbound calls to potential and existing customers
* Promote and sell products or services tailored to customer needs
* Handle objections and close sales effectively
* Meet or exceed sales quotas and performance metrics
* Maintain accurate records of sales activities and customer interactions
* Follow up on leads and respond to customer inquiries
* Stay informed about product updates, promotions, and offerings
Qualifications
* Must be 18 years or older
* High school diploma or GED required
* Fluent in English and Spanish (spoken and written)
* Strong sales and persuasion skills
* Excellent communication and negotiation abilities
* Ability to work in a fast‑paced, target‑driven environment
* Previous sales or telemarketing experience is a plus
Employment Eligibility
* Must be authorized to work in the country where the job is based
* Must be willing to submit up to a Level II background and/or security investigation with a fingerprint
* Must be willing to submit to drug screening (does not apply in Canada)
Compensation & Benefits
* Starting compensation based on experience
* HMO coverage and dependent coverage
* Dental coverage
* In‑house dental assistance worth: ₱5,000
* Free meal during training
* Career growth and learning opportunities
* Allowances for rice, clothing, laundry and meals
* Performance and loyalty bonuses
* Frequent disinfection and fogging of the workplace
* Opportunities for growth and promotion
* Employee shuttle services
* Company retreats and off‑site events
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. They may be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
MCI will not tolerate discrimination or harassment based on any of these characteristics. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
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