Apply locations : Madrid
Type of employment : Full time
Posted on : Posted Today
Job Requisition ID : REQ10314579
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that providing a world-class employee experience and company culture is key to delivering these guest experiences.
At Four Seasons, we recognize familiar faces, welcome new ones, and treat everyone with respect. Whether you work, stay, live, or discover with us, our purpose is to create lasting impressions by connecting with people and the world around us.
About the location :
Located in the heart of Madrid, Four Seasons Hotel Madrid is a historic landmark infused with modern energy. It features seven historic buildings transformed into a dynamic destination, with rooftop dining by celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace.
The Role of Call Center Agent :
We are looking for a Call Center Agent to join our reservations department. The ideal candidate will provide first-class service, meet guest needs, and act as an ambassador for the Four Seasons brand. Responsibilities include :
* Handling all incoming calls as a meeting point.
* Supporting callers with questions and requirements.
* Connecting guests with appropriate departments or transferring information.
Our Ideal Call Center Agent will have :
We seek highly motivated team players with excellent communication skills, as this role involves direct contact with guests. Flexibility to work different shifts, including weekends and holidays, is required. Experience in a similar role within a five-star luxury environment is preferred.
Must have the legal right to work in Spain and be fluent in English and Spanish.
Please note that due to high response volume, only shortlisted candidates will be contacted for an interview.
Why Join Us :
Four Seasons offers the opportunity to build a lifelong career with global potential and pride in delivering exceptional hospitality. We value talent that shares the Golden Rule—treating others as we wish to be treated. Our ongoing growth and numerous awards reflect our commitment to excellence and being an employer of choice.
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