PThe textile industry is one of the most polluting industries in the world. Did you know that? /ppbr/ppbJEANOLOGIA /b is radically changing how things are made by developing sustainable techs for garment finishing which are shaking up the industry! We collaborate with both brands and manufacturing/textile finishing centers with a clear objective: Transforming the textile industry into an eco-efficient and sustainable area of activity. /ppbr/ppWe’re currently looking for a bSERVICE EXCELLENCE TECHNICIAN /bbased in bVALENCIA /bfor supporting our team. bDo you want to be part of this revolution? /b /ppbr/ppbYOUR ROLE /b /ppbr/ppOur Service Excellence Department is in charge of dealing with our customer’s machinery pools in order for all our technologies to be properly installed and always in full operation. /ppbr/ppBeing an active part of our team, you’ll play a critical role by providing the customers with the technical service they may require to keep their production efficiently running. /ppbr/ppThis position combines both technical and customer service duties being perfect for a dynamic, proactive and problem-solver profile. /ppbr/ppbHow to achieve this challenge? /bBy performing the following duties: /ppbr/pulliChecking the installation requirements and its status to ensure the effective installation of the machinery. /liliInstalling Jeanologia’s techs at our customers’ facilities. /liliCarrying out technical troubleshooting to diagnose remotely / in field the machinery incidents. /liliRepairing the customers’ machinery pools, always providing them with an effective technical solution. /liliRecording the incidents within the company’s ERP, as well as following-up its evolution until they’re fully solved. /liliEffectively controlling updating the technical stock along with the Customer Experience Department. /liliProviding technical trainings to the customers’ staff on any matter regarding Jeanologia’s techs implementation. /liliCollecting any query or technical improvement suggested by the customers and communicating such info to the concerned departments of the company. /liliSupporting both the Service Excellence Customer Experience teams with any administrative duty they may need. /liliProviding the sales team with the technical support they may require. /li /ulpbr/ppbWHICH KIND OF PROFILE ARE WE LOOKING FOR: /b /ppbr/pullibDegree in Engineering having majored in electronics or electrical /b basic mechanical notions. /liliProven industrial experience installing repairing machinery, as well as carrying out maintenance tasks. /liliHighly valuable having textile machinery related experience. /liliFluent English level both written spoken. /liliWe’re looking for a problem solver with initiative and eager to learn within a super dynamic environment. /liliAvailability to travel and visit our customers manufacturing centres. /li /ulpbr/ppIf you think you’re a good fit for this position, bDON’T MISS THE CHANCE /b and apply for this position! /p