Growth & revenue lead

FrontDesk Master is a PMS built for hostels and independent accommodation providers. We are a small company with real customers, a strong product, and a clear opportunity to grow in the hostel segment.

We are looking for a hands-on Commercial Lead to take ownership of growth. This is a small-CRO role for someone ready to step up in their career, take responsibility, and prove they can build and lead a full commercial engine. 

This is not a corporate role. There is no large team, large budget, or heavy structure. You will own the commercial performance of FrontDesk Master, with both the upside and the downside that comes with it. For the right person, an ESOP / stock option package may be possible.

Your mission is to scale FrontDesk Master in the hostel segment by building a repeatable revenue engine that can gradually accelerate growth, expand the customer base, improve retention, and strengthen customer success.

You will manage a small sales team across Europe and LATAM, oversee customer success and retention, run practical marketing activities, manage the commercial budget, sell directly when needed, and work closely with Product to make sure we understand what is needed to win and retain customers in the market.

You will be responsible for:

• Owning growth across sales, marketing, customer success, retention, and revenue performance
• Managing and coaching a small sales and customer success team in Europe and LATAM
• Owning pipeline generation, sales process, forecasting, and new revenue growth
• Overseeing customer success, onboarding quality, retention, churn reduction, and expansion opportunities
• Selling directly into important opportunities when needed
• Running marketing activities that generate qualified demand
• Managing the commercial budget and making sure spend turns into pipeline and revenue
• Improving CRM discipline, follow-up, demos, conversion, onboarding handoff, and customer communication
• Creating clear messaging for the hostel segment
• Working with Product to share customer feedback, objections, feature gaps, churn reasons, expansion opportunities, and market needs
• Helping hire, train, and scale the commercial team as the company grows

This is a player-coach role. You will not only manage people — you will also sell, execute, test, improve, and build.

We need someone who already understands hotel tech. PMS experience is strongly preferred. Hostel experience is a major advantage.

Without knowledge of hotel tech, PMS, and ideally hostels, this role will be very difficult.

You may currently be a:

• Sales Manager in hospitality tech
• Growth Manager in B2B SaaS
• Commercial Manager
• Revenue Lead
• Regional Sales Manager
• Customer Success / Sales leader ready for broader ownership
• Strong Account Executive or Sales Team Lead ready to step into leadership

You are probably not a CRO yet. But you see yourself becoming a Director of Revenue, Head of Growth, VP Sales, or CRO in the future — and you are ready for your first real chance to prove it.

You should be:

• Hungry for ownership
• Commercially sharp
• Hands-on and practical
• Comfortable managing a small international sales team
• Strong in customer success, retention, and customer relationships
• Able to sell directly
• Able to manage and run simple, effective marketing activities
• Comfortable managing a budget
• Strong with sales process, CRM, pipeline, demos, conversion, onboarding, and retention
• Good at turning market feedback into product input
• Ready to work with limited resources and build from where we are today

You should not need a big brand, big budget, or big team to make progress.

Success means creating a commercial engine that can scale: more qualified hostel opportunities, stronger sales discipline, better conversion, practical marketing campaigns, reliable pipeline visibility, better onboarding, stronger retention, lower churn, useful product feedback, and steady growth in new hostel customers.

This is a role for someone who wants ownership, pressure, upside, and the chance to grow together with the company.

This is a chance to step into real ownership.

You will not be one of many people in a large department. You will be the person responsible for growth. 

Compensation will include a base salary and performance-based upside. For the right candidate, we are open to discussing an ESOP / stock option package.