Descripción del trabajo
A global company dedicated to providing essential news, information and tools for professionals in the legal markets, is looking for candidates who are passionate about sales, for their new department in Madrid.
The Account Specialist position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations.
About the Role:
* Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
* Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.
* Track and manage all customer renewals, ensuring timely and accurate processing.
* Prepare and send out quotes, contracts, and other necessary documentation.
* Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
* Provide regular updates to the sales team and management on sales, renewal status and performance metrics.
* Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
* Analyze customer data to identify trends and opportunities for improvement.
* Maintain and update customer information in the CRM system.
About You:
* 3+ years experience in account management, retention & renewals, sales, or a related field.
* Excellent communication and interpersonal skills.
* Fluency in English as well as in one of these languages is required: Spanish, Polish, French or German.
* Proficiency in CRM software and sales tools, driving utilization of tools and process training.
* Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.
* Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying / prioritizing / selecting alternatives and then implement.
* Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.
* Strong organizational skills with the ability to manage multiple tasks and deadlines.
* Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.
* Ability to work effectively with cross-functional teams.
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through Hybrid Work Model. We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
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