Job Description
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Area Content Manager
Job Overview: Our client in Durango CO is seeking a skilled and detail-oriented Area Content Manager (ACM) to lead the Contents and Textile Cleaning division. In this leadership role, you will oversee the restoration of personal belongings, textiles, and valuables impacted by fire, water, smoke, or mold damage.
The ACM is responsible for managing pack-out teams, coordinating project schedules, working closely with customer-facing teams to align scope with both clients and insurance carriers, and controlling costs to ensure profitability. This is a key leadership position focused on operational excellence, customer satisfaction, and team development.
This is a Direct Hire
What you will be doing as a Area Content Manager …
1. Lead and manage contents and textile restoration technicians, including pack-out teams, ensuring work is completed with precision, safety, and care.
2. Coordinate and oversee scheduling of all contents-related projects across the Portland territory.
3. Collaborate with customer communication teams to align scope, expectations, and documentation with clients and insurance adjusters.
4. Manage pack-outs, move-backs, and storage logistics to ensure secure handling and timely service.
5. Build and maintain strong relationships with insurance adjusters and stakeholders to secure and retain projects.
6. Ensure accurate estimating, billing, and collections for all contents projects.
7. Conduct quality control inspections to confirm restored items meet or exceed client expectations.
8. Monitor and manage project costs—including labor, materials, and logistics—to maintain profitability.
9. Supervise teams during on-site inventories and documentation for insurance and tracking purposes.
10. Identify appropriate cleaning and restoration methods based on material type and damage severity.
11. Support growth of the contents operation by refining systems and mentoring team members.
Skills you ideally bring to the table as a Area Content Manager …
12. High school diploma or equivalent (restoration-related certifications preferred).
13. 4–6 years of experience in contents restoration, textile cleaning, or a related field.
14. Proven leadership and team management skills in a field-based environment.
15. Strong background in scheduling, logistics, and resource coordination.
16. Excellent communication and customer service abilities.
17. Highly organized with strong attention to detail and documentation skills.
18. Proficiency with technology platforms for inventory tracking and estimating.
19. Solid knowledge of restoration techniques, cleaning methods, and industry best practices.
20. Valid driver's license with a clean driving record.
21. Preferred: Experience with ICAT Inventory System and Xactimate estimating software.
22. Leadership & Team Development: Ability to coach, mentor, and motivate field teams.
23. Scheduling & Operations Management: Skilled at coordinating resources and managing timelines.
24. Customer & Insurance Relations: Clear, professional communication with clients and adjusters.
25. Technical Restoration Knowledge: Strong expertise in textile and contents cleaning methods.
26. Financial Accountability: Ability to manage budgets, job costs, and profitability metrics.
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