PbOmega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst. /b /ppbr/pp bJob Description /b /ppbr/pulliConduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs. /liliConduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools. /liliDocument current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies. /liliDesign future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements. /liliCollaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives. /liliPerform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors. /liliDevelop actionable implementation plans or roadmaps to support business transformation initiatives. /liliCreate clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials. /liliPrepare and deliver analytical reports and presentations for senior management and cross-functional teams. /liliFacilitate knowledge transfer and support delivery teams by translating business analysis into technical or operational requirements, ensuring successful implementation. /liliProvide continuous support during the implementation phase to monitor progress, resolve issues, and ensure process improvements are effectively adopted. /liliRequirements Analysis. /liliDesign and implement functional solutions in projects. /liliProvide effort estimations for projects. /liliWork in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. /liliAnalyze and improve application performance. /liliCollaborate with technology providers when required by the project. /liliContribute to the validation of the solution against functional requirements. /liliComply with the agreed software quality standards set by Omega's Technical Management. /li /ulpbr/ppbRequired Experience /b /ppbr/pulliMinimum of 4 years work experience with Salesforce consulting roles. /liliProven experience conducting As-Is / To-Be analysis of business processes, systems, or organizational structures. /liliAbility to assess the current state of operations and design optimized future-state models aligned with business objectives. /liliSkilled in identifying process inefficiencies, operational gaps, and transformation opportunities. /liliExperience in documenting workflows, creating process maps (e.g., BPMN), and preparing actionable recommendations for improvement. /liliStrong collaboration skills to engage with stakeholders and cross-functional teams throughout the analysis and implementation phases. /liliAbility to facilitate knowledge transfer sessions and provide ongoing support to development, implementation, or operations teams during project execution. /liliExperience with different clouds such as Sales, Service, Marketing Cloud, Community, etc. /liliExperience with Agile methodology. /li /ulpbr/ppbSkills /b /pulliOral and written fluent in English. /li /ulpbr/ppWHAT DO WE OFFER /ppbr/pulliPermanent contract. /liliFlexible Schedule. We make it easy. Balance your professional and personal life. /liliCertifications plan. Improve your skills and get the official certificate from our main partners. /liliHome Office. You decide and we support you. /liliFlexible retribution (public transport ticket, Ticket restaurtant, …). /liliHealth insurance. /liliOMEGA in action. Our commitment to a better society is not just an intention /liliProfessional development: Evolve, grow and get where you want to go. /li /ulpbr/ppAbout us /ppbr/ppOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. /ppTogether with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. /ppWith over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. /ppWe operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. /ppClient satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). /ppAt Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. /p