Overview
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We deliver best-value trips, explore unique destinations, curate extraordinary travel experiences, and demonstrate genuine care for customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
As a GDS Specialist in Exoticca’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.
Responsibilities
You will:
- Handle and support Travel Operations tasks (Flights changes, Cancellation requests, Refunds process)
- Manage, escalate and follow-up on GDS issues and cases
- Deal with negotiated rates and advanced refunds in GDS
- Work directly with land suppliers for pre- and post-bookings requests
Requirements
- Fluent communication in English (additional languages such as French/Spanish are considered)
- Strong knowledge of Amadeus Flights / GDS
- Proven experience dealing with negotiated fares and commissions in GDS
- Ability to plan, multi-task and manage time effectively
- High flexibility and schedule adaptation: rotating schedules, including evenings, weekends, and holidays
Preferred Qualifications
- A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
- Proven record in fast-growing environments
- Adaptability, problem-solving and fast-learning attitude
Benefits
- Competitive compensation package in line with job responsibilities and experience
- Versátil compensation management for diet, transportation, private health insurance with Cobee
- Hybrid work model: Offices in Barcelona city
- Permanent contract from the start
- Travel packages at reduced prices
- Referral bonus for bringing talented people
- Unlimited coffee, team lunches, English lessons, bi-annual company parties
- Becoming part of a fun and motivated multicultural team in an agile and rapidly growing organization
Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
Details
- Seniority level : Entry level
- Employment type : Contract
- Job function : Other
- Industries : IT Services and IT Consulting
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