Company DescriptionWho we are (or a little bit about us):
CitrusAd powers retail media with a personalized sponsored product and display ad technology platform used by some of the world's biggest retailers across 25 countries. Our technology, combined with a world-class services division, drives retailer media sales and enhances ad serving for retailers of any size. Our growth has been remarkable, with 50 new starters in Q1 2021 alone. Our mission is to be the world's leading retail media platform, achieved through living our core principles:
Gratitude, honesty, and transparencyShow upKnow the role you playDo less, deliver more, obsessIncremental improvementsTake ownershipCollective leadershipTeam before the individualMutual respectWhy this could be your next big break:
At CitrusAd, we foster a creative, collaborative environment where growth and learning are prioritized. If you thrive in such an environment, this could be the perfect role for you!Job DescriptionAbout the role:
We are seeking a self-starting, detail-oriented, highly motivated Technical Account Manager (TAM) to join our team in the EU/UK. You will manage technical integrations and relationships with our key clients, ensuring partnership success.Act as a technical owner for assigned accounts, meeting regularly with clients to plan and execute their needsSupport technical developments, upgrades, and migrations aligned with business and technical roadmapsMonitor client integrations, proactively troubleshoot and resolve issuesAdvocate for client requirements within internal teams for future featuresHandle incident inquiries, collaborating with Customer Success, System Reliability, and Engineering teams for resolutionMaintain strong technical knowledge of Citrus’ products and mentor staff on best practicesSupport pre-sales activities and provide post-sales technical guidanceQualifications:
2-5 years of experience in a technical account management, sales engineering, solutions architecture, or support engineering role in a B2B environmentBachelor’s degree in Computer Science or related fieldKnowledge of debugging in JavaScript, SQL, HTML, XMLProven achievement in a client-facing technical roleStrong customer service and communication skillsExperience with ad technologies and API systemsWillingness to learn new technologiesAbility to work independently and in a teamExcellent English and Spanish communication skills;
additional European languages are a plusAdditional Information:
We value our people and promote diversity and inclusivity. CitrusAd is headquartered in Brisbane, Australia, with many team members working remotely worldwide. Join us and be part of a growing, influential tech company!
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