CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets, crates, and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
We are seeking a Customer Care Flexible Specialist with strong German language skills and proficiency in other European languages. This individual will serve as the frontline support within our European Customer Service team, assisting customers across regional markets. The primary mission of this role is to ensure that customers feel supported and guided in every interaction with CHEP. The Customer Care Flexible Specialist will be responsible for delivering an exceptional customer experience, actively engaging in all areas related to customer responsiveness and service throughout the entire customer journey. The ideal candidate will possess outstanding communication skills.
Major / Key Accountabilities
* Providing prompt, courteous, and accurate responses to all incoming requests from customers.
* Liaising and cooperating with supply chain teams to ensure customer orders are properly prepared and delivered on time, keeping customers informed and updated.
* Handling customer complaints, including resolution and root cause detection.
* Customer onboarding: welcoming new customers to CHEP's main processes and business practices.
* Digital offer onboarding and support.
* Contributing to innovation: submitting and implementing ideas for improving customer experience; playing an active role in the implementation of digitalization and adoption of new technologies and product development.
* Providing backup support to other members of CHEP’s European Customer Service teams and the Central planning team, ensuring consistent customer experience.
Qualifications
* Desirable: University Degree
Experience
* 3-5 years of business experience
Skills and Knowledge
* Great Customer Focus
* Empathy
* Strong organization and prioritization skills
* Flexibility
* Lateral thinking
* Excellent customer service and relationship-building skills
* Excellent written and verbal communication skills
* Good knowledge of MS Office (Excel, Word, PowerPoint)
* Commitment to customer focus with strong listening and account management skills
* Self-initiator and results driven
* Detail-oriented and a team player
* Experience managing urgent requests effectively
Languages
* German (required)
* Any other European languages such as Italian, French, and Polish are desirable
Remote Type
Hybrid Remote
Skills to Succeed in the Role
Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Engagement, Customer Satisfaction, Data Integrity, Digital Literacy, Emotional Intelligence, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination
Additional Information
We are an Equal Opportunity Employer committed to developing a diverse workforce. We do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.
Beware of fraudulent job offers. CHEP and Brambles do not conduct interviews via online chat or request money. For queries, contact us directly.
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