PbOmega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst. /b /ppbr/pp bJob Description /b /ppbr/pulliConduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs. /liliConduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools. /liliDocument current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies. /liliDesign future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements. /liliCollaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives. /liliPerform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors. /liliDevelop actionable implementation plans or roadmaps to support business transformation initiatives. /liliCreate clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials. /liliPrepare and deliver analytical reports and presentations for senior management and cross-functional teams. /liliFacilitate knowledge /ul /li