Head of Operations Southern Europe
¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.
Looking for a role that will have a significant impact on Operations in Europe?
Come and progress your career in our Operations team at Markel.
Opportunity
We have an exciting opportunity for a
Head of Operations Southern Europe, based in Madrid.
This role will shape, align, and deliver Markel's operational agenda across Southern Europe. It ensures local operational needs are met while driving alignment with Markel's European Operations strategy, delivering scalable processes, efficient systems, and excellent service to internal and external collaborators.
Additionally, the role aligns local operational execution with Markel's evolving IT landscape, supports the rollout of centralized platforms, leverages the European Data Lake for analytics and governance, and coordinates with regional and local IT teams for system integration and readiness.
The Operations Leader also represents Markel's European and international vision within the region and beyond, taking ownership of European and international projects and fostering strong connections between national Operations Leads and stakeholders.
Responsibilities
Leading and managing Operations across Southern Europe in close collaboration with local country leadership and the European Operations team
Driving operational excellence through process optimization, system implementation, and service quality improvements
Partnering with Underwriting, Claims, Sales, and Finance to ensure operational infrastructure enables business growth
Translating local market requirements into operational and technological solutions in alignment with Markel's European transformation agenda
Building, leading, and developing high‐performing teams, fostering a culture of accountability, collaboration, and continuous improvement
Representing Southern Europe within the European Operations community, ensuring transparency, alignment, and knowledge sharing across regions
Qualifications
Completed degree in Business Informatics, Mathematics, IT, Business Administration, Economics, or a related field
Insurance background in a similar or related role and/or experience in management consulting for insurance companies
Strong knowledge of the Southern European insurance market, preferably with experience in commercial lines and broker‐driven distribution
Validated leadership experience within international or regional operations, IT, or process management functions
Solid understanding of insurance processes (Policy Administration, Claims, Finance, Broker Services) and international IT platforms
Ability to manage change, implement technology‐enabled solutions, and deliver operational efficiency
Strategic problem solver with strong analytical skills, keen business insight, and implementation focus
Excellent communication and stakeholder management skills across cultures and functions
Fluent in Spanish and English; additional proficiency in Italian, French, or Portuguese preferred
Willingness to travel across the region
A positive attitude and a collaborative work ethic
The legal right to live and work in Spain
Who we are
Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
Benefits
A great starting salary plus annual bonus and a strong benefits package
27 days paid holiday plus bank holidays
Company pension scheme, private medical and dental cover, life assurance
Modern office environment based at the Torre de Cristal, Madrid
Opportunities to learn new skills and develop your career with ongoing support
Apply
Choose 'Apply Now' to submit your short application.
We celebrate diversity and are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, sexual orientation, age, marital status, veteran status, or disability status. xohynlm Individuals with disabilities will receive reasonable accommodations to participate in the application and interview process and to perform essential job functions.
#J-18808-Ljbffr