After‑Sales Technical Support Specialist (f/m/d)
At PALFINGER, we have been lifting goods to a new level for over 90 years. As a global technology and engineering company, we are the world’s leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.
Join our After‑Sales Department as an After‑Sales Technical Support Specialist (f/m/d), delivering specialized technical support both remotely and on‑site. You’ll ensure seamless performance and maintenance of Palfinger equipment—hydraulic cranes, polybooms, and aerial platforms—while upholding our commitment to excellence and driving exceptional customer satisfaction.
Your Responsibilities
* Provide remote and on‑site technical support to the dealer network to ensure equipment operates efficiently.
* Monitor and manage follow‑ups on service campaigns and specific action items.
* Translate and distribute technical documentation to the relevant stakeholders.
* Participate in training sessions in Spain and Austria to maintain and enhance technical expertise.
* Deliver hands‑on technical training covering repair and commissioning of equipment to dealer personnel as needed.
Your Qualifications
* A degree in Mechanical, Electronic, or Industrial Engineering, or a related field, with at least 3 years’ experience in after‑sales service or maintenance of heavy machinery.
* Strong technical expertise in mechanics, hydraulics, and electronic systems, including troubleshooting with diagnostic tools.
* Proven ability to provide exceptional customer service, managing complex situations under pressure while ensuring quality standards both remotely and on‑site.
* Excellent teamwork skills with a collaborative mindset and focus on achieving shared goals.
* Fluency in Spanish (C1) and English (C1 level) both spoken and written.
We Offer
* Competitive salary package, medical insurance, and access to the Inspiring Benefits platform with exclusive discounts and perks.
* Well‑being & Lifestyle Support: PALFit Action program, fresh fruit weekly at all office locations, and a positive, friendly work environment.
* Learning & Development: Access to 21,000+ Udemy Business courses, technical and professional skill‑building, and various training opportunities.
* Real‑World Experience: Hands‑on involvement in real projects from day one, with guidance from a dedicated mentor.
* Collaborative Culture: Integration into a proactive, supportive team that values open communication and teamwork.
To apply, please send your CV in English. Only short‑listed candidates will be contacted.
Are you interested in the position and still have questions? Please do not hesitate to contact us.
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