Purpose of Position: As an Account Manager, you will work in the Account Management Department. You will take full management of affiliate programs within the business, providing a wide scope of services to clients. You will act as the main contact for your advertiser(s), offering strategic guidance and optimization techniques, identifying new business opportunities to grow your programs and meet company and client objectives. You will also support technical and financial issues, promote good account management practices, and liaise with publishers and other key stakeholders.
Key Tasks:
* Respond to advertiser queries with a solution-oriented and efficient approach.
* Conduct business review meetings with advertisers.
* Identify growth opportunities for customers and provide tailored, data-driven proposals.
* Upsell and cross-sell Awin technologies and new features.
* Support program integrations.
* Deliver scalable solutions to sell publisher opportunities across a multi-industry advertiser portfolio.
* Implement action plans to maintain or enhance customer satisfaction scores.
Skills & Expertise:
* At least 2 years of experience in advertising or e-commerce.
* Understanding of e-commerce technologies and online marketing channels.
* Ability to understand customer needs and foster customer care.
* Proven ability to develop and maintain long-term customer relationships.
* Strong analytical skills to identify challenges and opportunities, providing data-driven solutions.
* Experience working with global teams across the EU to generate synergies and implement local strategies.
* Ability to identify market needs and insights to develop new services or opportunities.
Our Offer:
* Private health insurance covering various health, vision, and dental treatments.
* Additional day off for your birthday and other paid special leaves.
* Peer-to-peer voucher program to recognize colleagues.
* Opportunity to earn additional annual leave based on service length.
Founded in 2000, Awin prides itself on a dynamic, social, and inclusive culture.
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