Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!
Responsibilities
1. Provide frontline service to customers and route their calls to the appropriate department
2. Provide a friendly and efficient service in answering customer queries
3. Ensure agreed KPIs are met
4. Perform duties in a compliant manner in accordance with policies and procedures
5. Develop and maintain a working knowledge of our products
Requirements
6. C2 level of Dutch
7. Ability to speak and write English fluently
8. Minimum of 2 years customer services experience, preferably in a similar industry
9. Excellent customer focus and the ability to work to tight deadlines
10. IT literate - Previous Salesforce.com knowledge an advantage
11. Excellent time management & telephone etiquette
12. Highly professional written and verbal communication skills
13. Proactive – can work with minimal supervision
Benefits
14. Full-time position, from Monday to Friday, from 9.00 to 18.00
15. Salary: 20.555,97€ gross/year
16. This is a Hybrid working model in Barcelona.
17. Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
18. Relocation support
19. 1 week of initial training.
20. A permanent presence of coaches who will facilitate your personal and professional development.
21. Employment with the world's largest provider of contact center services.
22. Excellent work environment, great colleagues, social arrangements and personal development.
23. International business casual environment.
24. Permanent Contract.
25. Competitive Benefits package!
26. Office location surrounded by the sea (, Barcelona, Spain).
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.