DESCRIPTION Location: Hybrid in Barcelona Experience Required: 5 years About us In GammaUX, we like placing the users at the center of the creative process and in the design of innovative experiences. Find our offices in Barcelona and Madrid and work with us remotely, we seek to keep smooth and efficient collaboration regardless of your location and time difference. Our partners purposely request our services to work in an agile way, needless to evangelize teams and deliver remarkable projects. Your role in the project What we are seeking is a personal and cultural match between you and our team. This role is for a mid-senior Service Designer who has an impressive portfolio, expertise in managing customer-focused projects and is looking for an exciting challenge within a multinational company. You will: Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design. Lead interaction design and service design activities, including customer workshops, internal workshops, user interviews, and creative brainstorms. Define interactions and services based on relevant business, technical, and design considerations. Seek input and feedback from junior through to senior team members. Plan, design, facilitate, and synthesize workshops. Develop design thinking methodologies. Provide oversight and facilitate design activities across the company. Create opportunities to solve business challenges with design. Participate in the development of projects related to CX and cultural transformation through human-centered Design. Provide input for design training within the company What we are *ideally* looking for We’re looking for candidates that have a background in service design and CX, and a proven track record in applying design thinking to projects. Public speaking and presentation skills in English, other European languages will be a plus. 3 years of experience delivering design solutions for a variety of clients Analytical approach to problem-solving Storytelling skills An ability to design and facilitate design workshops Experience with service prototypes and lean startup methods Experience in stakeholder management and engagement at all levels Experience with Design Systems and UX/UI collaboration is a plus Our Benefits Permanent contract Competitive salary Career development and mentoring Flexible schedule Remote position Online language lessons (English, French, German, Italian, and Spanish) with Speexx Referral program, if you bring people as talented as you We encourage applications from all genders, corners of the world, and individual backgrounds. We welcome resumes without a photo and details on your gender, date of birth, and marital status.