Role OverviewJoin our dynamic team at TP Spain in vibrant Barcelona and work on our exciting roject! The Co-host Onboarding Specialist is a key member of the sales team. In this dynamic position, your primary mission is to identify and convert top-tier hosts into co-hosts – local professionals who can support other property owners to monetize their homes. Through selling, relationship building, and a deep understanding of the market, you will drive the growth of a reliable co-host community that elevates the overall supply and service quality. Success in this role requires a motivated, results-driven individual eager to shape the future of travel and property management.
Key ResponsibilitiesCo-Host Acquisition and Relationship Building
Identify and engage potential co-hosts in strategic locations
Utilize multi-channel outreach (emails and phone) to educate prospects on the program's value and market trends
Establish rapport and build trust with decision-makers and key stakeholders
Deliver consultative pitches and tailored solutions to prospective co-hosts, guiding them through the sign-up and onboarding process
Co-Host Network Growth
Assess potential pairing for local hosts and co-hosts based on their needs
Support the sign-up process of the co-host program
Utilize Salesforce and other internal tools to manage leads, track progress and optimize client workflows
Consistently meet or exceed individual outreach goals, acquisition and engagement KPIs
Provide regular updates, insights, and recommendations based on market feedback and client interactions
Pipeline Management
Utilize Salesforce and other internal tools to manage leads, track progress and optimize client workflows
Collaboration and Continuous Improvement
Actively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements
Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results
Stay current on industry trends and leverage new tools to maximize client success
Engage actively in ongoing training, personal development, and knowledge sharing
Requirements
1-2 years of proven experience in Customer Success, Account Management, and/or a related client-facing role
BA/BS degree and/or equivalent practical experience
C2 level of German and proficient level of English
Outstanding communication, relationship-building, and problem-solving skills
Proven record of exceeding sales targets in a fast-paced, performance-driven environment
Strong organizational skills with the ability to manage multiple client accounts simultaneously
Excellent written, verbal, and phone communication abilities
Desirable Skills
Expertise in Salesforce (SFDC), Mixmax, and/or other customer success platforms and tools
Background in hospitality, property management, or similar industries is preferred
Process Excellence: systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Emotional Intelligence: understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Solution Orientation: approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Collaboration: effectively working with others to achieve common goals
Communication: exchanging information and ideas across various channels
Open Mindedness: appreciating diverse perspectives to foster collaboration
Critical Thinking: evaluating information for informed, data-driven decisions
Benefits
Full-time (39 hours/week) position in Barcelona
Office-based role, with progressive course towards potential hybrid-model
Salary of 30,000 € gross/year + up to 3,500 € gross/year in performance bonus
Referral Program: earn up to €2,000 for bringing friends, depending on the language/project
Continuous skill development and certifications; specific sales training
Clear career growth opportunities supported by coaches and a motivating team environment
Prime office location at the World Trade Center Barcelona, surrounded by the sea
Diversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Application ProcessApplication Process: If you possess customer-centric skills, a talent for sales, and excel in a dynamic environment, apply now to join our team and make a significant impact in the German market!
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