Responsibilities (Text Only)
* Customer Engagement - Maintain strong customer relationships and advocate for customers within the organization/Microsoft.
o Surface customer organization structure to identify decision makers, leveraging partners and v-teams.
o Ensure continuity of customer accounts and monitor customer satisfaction metrics by proactively establishing satisfaction conditions at the outset of engagement and managing escalation processes.
* Account Management - Understand customer priorities and challenges, providing consultation on how Microsoft solutions can address those challenges.
o Think strategically about sales territory, setting standards and priorities, and leveraging specialized and technical resources.
o Engage internal and external decision makers on long-term business planning.
o Assist existing/new customers in adopting cloud solutions through cohesive plans involving upsell, co-sell motions, and renewals to maximize business outcomes and experience.
o Understand and accelerate the customer's cloud strategy.
* Maintain Product, Solution, and Industry Expertise
o Build and maintain knowledge of Microsoft's product landscape, solutions, and industry strategies relevant to assigned accounts.
o Demonstrate understanding of customers' business strategies and industry directions.
* Orchestration
o Coordinate specialized resources to engage with customers, providing solutions-based and technology-based engagement.
o Leverage partners to deliver the right solutions and support customers' transformation journeys.
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