The IT Engineer at Axon Networks will support and enhance the company's global IT infrastructure across on-prem, cloud, and hybrid environments. This role will be responsible for ensuring system reliability, secure operations, high availability, and seamless collaboration across teams in Spain, the U.S., Türkiye, Denmark, and Vietnam.
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The ideal candidate has strong hands-on experience in systems administration, networking, cloud platforms (GCP/AWS/Azure), and supporting engineering environments (GitLab, Jira, Confluence, CI/CD pipelines).
Key Responsibilities
Infrastructure & Systems Operations
* Manage, maintain, and support Axon's IT infrastructure including servers, virtual machines, cloud resources, storage, and networking components.
* Provide operational support for GCP, AWS, or Azure environments, including provisioning, monitoring, troubleshooting, and security configuration.
* Maintain system performance, patching, backup processes, disaster recovery, and high-availability configurations.
User & Application Support
* Support global engineering users across multiple time zones for IT systems including GitLab, Jira, Confluence, Slack, VPN, SSO, and internal tools.
* Troubleshoot hardware, software, network, and access issues with timely SLA-based response.
* Manage IAM, RBAC, and access provisioning/deprovisioning processes across systems.
Engineering & DevOps Environment Support
* Support CI/CD environments, GitLab runners, package repositories, and build infrastructure.
* Assist in the migration, upgrade, and consolidation of GitLab instances (on-prem → cloud/GitLab SaaS).
* Support collaboration tools and integrations across engineering teams.
Security & Compliance
* Maintain security controls including firewalls, endpoint protection, MFA, SSO, and vulnerability remediation.
* Support Axon's compliance, audit, and incident response processes.
* Implement least-privilege access, log management, and monitoring enhancements.
* Contribute to documentation in Confluence and maintain operational runbooks.
* Collaborate with cross-functional teams to deliver IT improvements and automation.
Operational Excellence
* Monitor system health and proactively identify improvements.
* Maintain IT inventory, licenses, and vendor relationships.
* Support on-call rotation as needed for critical IT incidents (shared global schedule).
Qualifications
Required:
* 3–6 years of experience as an IT Engineer, Systems Administrator, or similar role.
* Strong proficiency in Linux and Windows Server administration.
* Hands-on experience with at least one major cloud platform (GCP preferred, AWS or Azure acceptable).
* Solid understanding of networking fundamentals: DNS, DHCP, TCP/IP, VPN, firewalls.
* Experience supporting engineering tools such as GitLab, Jira, Confluence, CI/CD pipelines, or similar platforms.
* Proficiency with scripting languages: Bash, PowerShell, or Python.
* Strong troubleshooting, diagnostic, and monitoring skills.
* Experience with identity and access management (IAM), RBAC, and user provisioning.
* Strong verbal and written communication skills in English.
* Ability to work independently in a fast-paced, globally distributed environment.
* Customer-first mindset with commitment to SLAs and operational excellence.
* Detail-oriented with strong documentation habits (runbooks, knowledge base, Confluence).
Preferred:
* Experience supporting distributed global teams across multiple time zones.
* Exposure to SSO technologies: SAML, OAuth, OpenID Connect, or Azure AD.
* Experience with virtualization technologies: VMware, Proxmox, KVM, or GCP Compute Engine.
* Experience implementing or supporting backup, disaster recovery, and high-availability solutions.
* Familiarity with ITIL practices (incident, problem, change management).
* Knowledge of endpoint security tools, SIEM, and vulnerability management.
* Communication skills in Spanish (bonus but not required).
* Experience working in a scaling SaaS/Tech organization.
* Ability to collaborate in cross-functional engineering teams (SRE, DevOps, Cloud Ops).
Benefits:
* A competitive salary and incentive plan.
* Flexible schedule, including telecommuting.
* Free parking or transportation card (Pluxee transport pass).
* Meal card (Pluxee restaurant pass)
* Private medical insurance (for the whole family).
* The opportunity of working in an international environment. xqysrnh
* PTO for birthday
* Only applications submitted in English will be reviewed or considered for this position.