We are looking for a highly senior, proactive, and independent Senior Data Operations Manager to join our Revenue Operations team. This role will own the end-to-end structure, governance, quality, and accessibility of go-to-market data across Marketing, Sales, Customer Success, and Support.
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This is a hybrid role for someone who combines strong data mastery with enough technical capability to manage and evolve the data infrastructure that powers reporting as well as business acumen. It is not a data engineering role, although it requires certain technical fluency, a rigorous approach to data operations, and a strong understanding of business processes, metrics, and commercial performance.
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The right person will be able to operate independently, define standards, create scalable data foundations, and turn complex GTM data into trusted reporting, dashboards, and actionable insights for stakeholders at every level of the organization.
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Key responsibilities
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GTM data ownership and data modeling
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- Own the end-to-end GTM data structure across Marketing, Sales, Customer Success, and Support.
- Design, maintain, and continuously improve the data models that support reporting, analysis, and operational decision-making.
- Ensure data across systems is connected, structured, and usable in a consistent and scalable way.
- Translate business processes and GTM workflows into clear and reliable data structures.
Data governance, integrity, and quality\n
- Establish and maintain governance frameworks, standards, and processes for GTM data across all systems and domains.
- Ensure high levels of data integrity, consistency, reliability, and completeness across the GTM ecosystem.
- Define and monitor data quality controls, validation processes, and issue resolution workflows.
- Identify data risks, process gaps, and structural weaknesses, and proactively drive corrective actions.
Documentation and data accessibility\n
- Create and maintain clear documentation for data models, definitions, sources, ownership, logic, and reporting structures.
- Ensure GTM data is understandable and accessible to stakeholders across the business.
- Build and maintain a common data language across teams so that core metrics and reporting are interpreted consistently.
- Promote transparency and self-service by enabling stakeholders to confidently use trusted data assets.
Metrics framework and business definitions\n
- Define, document, and govern core GTM metrics and KPIs across the funnel and customer lifecycle.
- Partner with RevOps and business leaders to align on definitions for commercial and operational metrics.
- Ensure metric definitions are standardized and consistently applied across reporting and dashboards.
- Continuously refine the KPI framework to reflect business priorities and evolving GTM strategies.
Reporting and dashboard ownership\n
- Own the reporting layer for GTM data, including the design, development, and ongoing maintenance of dashboards and reporting assets.
- Design and build dashboards primarily in Power BI, ensuring they are accurate, intuitive, scalable, and actionable.
- Deliver reporting solutions tailored to different stakeholder groups, from executive leadership to front-line teams.
- Ensure dashboards and reports remain up to date, relevant, and aligned with changing business needs.
- Maintain reporting governance, access structures, refresh logic, and adoption standards.
Insights and decision support\n
- Turn data into clear insights and recommendations for stakeholders across all levels of the organization, including C-level, directors, managers, and individual contributors.
- Support strategic and operational decision-making through structured analysis and clear storytelling with data.
- Identify trends, risks, opportunities, and performance drivers across the GTM funnel and post-sales journey.
- Act as a trusted advisor to business leaders by connecting data outputs to business context and commercial impact.
Data operations infrastructure and process improvement\n
- Help maintain and improve the infrastructure, tooling, and operating processes that support GTM data and reporting.
- Work closely with technical teams where needed to ensure the underlying data environment is reliable and fit for purpose.
- Drive improvements in data flows, system usage, process design, and reporting architecture.
- Support scalable and sustainable ways of working as systems, teams, and business complexity grow.
Cross-functional business partnership\n
- Be a core member of the Revenue Operations team and a strong business par