Job Title
Account Manager Customer Service
Job Description
As an Account Manager Customer Service, you will develop, maintain, and improve relations with your assigned accounts to maximize service business through contract solutions that add value to our customers.
Your role:
1. Maximize customer service order intake, sales, and price realization at assigned accounts.
2. Ensure continuity of relationships with all stakeholders within the accounts' organization and facilitate executive-level interfaces between the company and the accounts.
3. Prepare and execute the annual account plan and sales forecast aligned with regional strategy.
4. Maintain the CRM tool to ensure visibility of market opportunities.
5. Contribute to the development and implementation of local marketing strategies.
6. Analyze won and lost deals, customer expectations, satisfaction (NPS), market trends, and competition systematically.
You're the right fit if:
* You hold a university degree in Biomedical Engineering, Electrical Engineering, Telecommunication Engineering, Electronics Technology, or a related engineering field.
* You possess solid knowledge of the healthcare industry and service segment.
* You have experience working with large matrix teams, both internally and externally.
* You understand local market environments, public tenders, private customers, and local challenges and regulations.
* You have excellent oral and written communication skills in Spanish and English.
* You hold a valid driving license.
* You are willing and able to visit customers in the field.
About Philips
We are a health technology company built around the belief that every human matters. We strive until everyone everywhere has access to quality healthcare. Join us in doing work that helps improve lives.
• Learn more about our business.
• Discover our history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the required experiences, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our diversity and inclusion initiatives here.
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