PManpower is looking for a Credit Collections Specialist for our client PPG, based in Rubí (Barcelona) /ppbr/ppstrongMISSION: /strong /p pTo be a part of and handling the Credit and Collection activities in German. /p pThe focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items. /p pstrongPRINCIPAL ACCOUNTABILITIES: /strong /p pstrongCredit /strong /p ulliFollow local policy and EMEA Credit policy. /liliExisting customer – review credit limit based on policy /liliManage blocked orders based on policy. /liliManage the customer credit risks followed by proactive actions and communications. /liliCoordinate, update of Master data relevant for automated communication /liliHelp integrate any new business acquisitions or business extensions. /li /ul pstrongCollection /strong /pulliFollow regular Dunning process. /liliReviewing open accounts in your own portfolio for collection efforts /liliConduct collection calls and E-mails to collect Accounts Receivables /liliMail correspondence to customers to encourage payment of overdue receivables. /liliNegotiate customer disputes to resolution and documents root cause. /liliDevelop relationships with internal/external customers. /liliMaintain accurate collection files. /liliIdentify issues attributing to account delinquency and discuss them with the Credit Manager /liliReview and monitor all applicable collection reports. /liliProvide timely follow-up on payment arrangements. /li /ul pstrong Internal Controls /strong /pulliFollow the internal control procedures required by PPG or Credit policy rules. /liliDocument and archive supporting documents. /liliFollow procedures. /li /ul pstrongTools Techniques /strong /pulliFollow standardization principles and participate in Global standardization process. /liliParticipate in local process improvement projects and support other management directives as prescribed. /li /ul pstrong REQUIRES /strong /pulliBe fluent in German and English. /liliService minded and empathic. /liliEffective business writing and professional communication skills. /liliDemonstrated effective customer service skills. /liliPreferably 1-2 years' experience in credit collections, including interaction with a large customer base. /liliStrong communication, problem solving and analytical skills. /liliGood knowledge of the Excel. /liliAccounts Receivable knowledge/experience is a plus. /liliDetail oriented /li /ulpbr/ppstrongQUALIFICATIONS/KNOWLEDGE: /strong /pulliERPs. /liliMicrosoft Office package /liliUsed to working in a matrix organization. /li /ul