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Customer service representative

Málaga
Indefinido
AKWEL
Publicada el 1 noviembre
Descripción

Overview Join Akwel and be part of our adventure in a family-run, independent group with a long-term vision. A first-class automotive equipment and systems manufacturer specialising in fluid management and mechanisms offers state-of-the-art industrial and technological expertise in applying and processing materials (plastics, rubber, metal) and mechatronic integration.
Responsibilities Ensure steady progress for delivery orders of client portfolio and establish sales forecasts while ensuring client satisfaction.
Manage treatment of delivery orders from reception (EDI, manual, website) up to client delivery.
Inform Materials Supply and Planning of stock and order anomalies.
Update and store client portfolio; receive client demands and anticipate demands to create sales plan.
Manage indicators linked to function (tables for service rating, client satisfaction questionnaire).
Guarantee meeting deadlines for client deliveries.
Ensure accuracy of sales plan for client portfolio and safety stock management.
Participate in stock inventories.
Manage customer returnable packaging, export management, and customer logistic incidents and complaints.
Qualifications Levels 2 years minimum experience in similar position, preferably in industrial environment.
Ability to speak one foreign language is essential; French/German considered.
Good company representative, effective communicator, autonomous, initiative, analytical, can deal with stress, good telephone manner.
Knowledge of office software platforms is essential.
Technical knowledge: computer management systems, transport management, SAP supply-chain.
Must apply all AKWEL Management System procedures and operating instructions within framework of operations linked to his job and rules defined by the Group.
Agrees to act in accordance with ethical rules of the Group.
Additional Information Localization: Sant Just Desvern, Spain. Contract type: Permanent CDI. Department: Logistics. Starting date: As soon as possible / Immediate. Salary: According to worth.
If you are interested in this role and believe that you meet the requirements, please forward your CV and cover letter at: ******. Please note that incomplete application will not be taken into account.

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