A logistics company we collaborate with at Joppy is looking to hire an IT Owner (Last-Mile eCommerce and Global Contract Logistics to take end-to-end ownership of a global delivery integration platform and lead relationships with strategic suppliers, supporting last-mile and eCommerce delivery within the contract logistics sector.
* Act as the single global IT owner for the delivery integration platform and its technology provider
* Own the supplier relationship (including contractual, commercial, operational, and support aspects)
* Serve as primary escalation and accountability point for the platform and supplier
* Lead vendor management activities in collaboration with Procurement and Legal teams
* Define, monitor, and enforce SLAs, KPIs, and service performance
* Maintain visibility and control over costs, usage, and commercial commitments
* Drive continuous improvement and supplier accountability
* Act as global IT product owner for the delivery integration platform
* Define and maintain platform roadmap to align with business needs and standards
* Consolidate global requirements and influence supplier roadmap prioritization
* Establish the platform as the standard IT solution for customer delivery integration
* Enable integration with customer OMS, ERP, and eCommerce systems via repeatable templates
* Reduce bespoke customer-specific solutions by enforcing global integration patterns
* Own the platform as the central IT hub for carrier connectivity
* Standardize carrier integration for services, tracking, labeling, documentation, and cost data
* Ensure carrier integrations are reusable across regions and independent of local WMS platforms
* Design and govern WMS-agnostic integration models across multiple regional WMS solutions
* Define minimum technical/data requirements for any warehouse system to connect to the platform
* Ensure delivery data is consistent, traceable, and finance-ready
* Align platform outputs with finance ERP, accounting/invoicing models, audit, and controls
* Identify opportunities for global synergies, standardization, and economies of scale
* Lead feasibility assessments and coordinate pilots for global initiatives
* Degree or formal education in IT, Computer Science, Software Engineering, or similar
* Excellent command of English; additional languages are an advantage
* Minimum 5 years of experience in Road Logistics
* Strong IT background in logistics, supply chain, or enterprise platforms
* Proven experience owning strategic SaaS solutions and supplier relationships
* Solid understanding of last‑mile and eCommerce delivery in contract logistics
* Good understanding of warehouse operations and WMS concepts
* Experience operating in global, multi-system IT environments
* Skill in translating business strategy into scalable, governed IT solutions
* Strategic technology suppliers (platform providers)
* Procurement and Legal teams (vendor governance, contracts)
* Global and Regional Contract Logistics Operations
* Digital/IT Architecture and Integration teams
* Finance, Controlling, and ERP teams
* Commercial and Customer Solutions teams
* Local IT teams managing regional WMS platforms
* External vendors and customer IT teams (for troubleshooting, testing, integration support)
* Customer and carrier IT teams (for integration and service collaboration)
* Strong ownership and accountability
* Vendor management mindset for value, performance, and accountability
* Strategic perspective with focus on long-term business alignment
* Ability to balance global standards with local operational realities
* Confident communication and decision-making across regions
* Resilience in complex, multi-stakeholder environments
* SaaS platform ownership and governance
* API-based and event-driven integrations
* Understanding of customer/carrier connectivity models
* Knowledge of multi-WMS integration patterns
* Familiarity with logistics delivery data models (shipments, events, costs)
* Experience with finance ERP integration and audit-ready data flows
* Understanding of SLAs, support models, and service management
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