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Job Reference:
26429ab4f672
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3
Posted:
24.05.2025
Expiry Date:
08.07.2025
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Job Description:
Job Details
Digital Workplace Platforms Solution Architect
Job Description
Part of Stefanini's Infrastructure Services (INFRA) division, the Digital Workplace Platform (DWP) team continues to grow, and we are looking for a Solution Architect to join our Professional Services team.
As a Digital Workplace Platforms (DWP) Solution Architect, you will be involved throughout pre-sales cycles (i.e., RFIs, RFPs) but also in post-sales activities (i.e., Workshops, PoCs, Projects), working together with pre-sales, sales, delivery, and SME teams to understand our customer needs, challenges, and strategies in order to design, propose and deliver a comprehensive tailored solution.
We are looking for a profile with a solid Microsoft 365 technical background combined with strong customer leadership skills. This role will require significant customer interaction and will drive architecture planning. The candidate must have broad, multi-discipline, Enterprise IT experience and must deliver customer-centric solutions that improve the user experience.
Job responsibilities:
1. Participate in Pre- and Post-Sales activities, capturing customer technical and business requirements, crafting a technical solution, and providing context and direction during the sales and transition cycles;
2. Act as Digital Transformation advisor to our customers by building a tailored Digital Workplace roadmap;
3. Support Stefanini M.E.S. business development efforts by collaborating and providing the required input into new opportunities within existing or potential customers;
4. Document and design service offerings along with best practices and recommendations inside the Digital Workplace Platform catalog and drive their maturity growth;
5. Collaborate with DWP Delivery Teams helping to advise on design and architecture of solutions and their high-level implementation plans;
6. Contribute to DWP teams" growth by providing technical mentorship and guidance;
7. Have a broad understanding of Stefanini's Modern Enterprise Services portfolio and technology landscape;
8. Creatively and collaboratively design complex solutions integrating components from multiple technology driven towers;
9. Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients;
10. Help write Service Descriptions, Proposals and Scope of Work documents to match agreed solutions (managed services and projects).
Job Requirements
Key requirements:
11. Several years of demonstrated experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, product management or consulting;
12. Broad expertise in solutioning digital workplace managed services and/or projects (>5 years);
13. Strong hands-on experience in designing, configuring, implementing, administering, and supporting Digital Workplace communication and collaboration platforms such as Microsoft 365 and interconnected technologies (i.e., AD, AADConnect, ADFS, Azure AD, Identity Provider Solutions like i.e., Okta, Azure and other Automation Solutions, Exchange Server, mail relay and hygiene technologies and/or Migration Tools, etc.);
14. Previous experience with solutioning & responding to RFI'sRFP's;
15. Able to work autonomously to assist in developing client proposals and support the bid management team with specialized technical expertise. This includes responding to customer demands, RFP requests and having an advisory role during pre- and post-sales cycles;
16. The role will enable technical transitions and transformations with our customers and prospects by exploring and understanding their technology challenges and requirements;
17. Translate customer insights into solutions throughout the design phase using experience, industry best practices, technology, and Stefanini's Managed Services capabilities;
18. Analytical thinking skills and a proactive approach to problem-solving;
19. Act as technical evangelist in the organization by keeping abreast of latest technology products and trends. Promote existing and new capabilities and offerings to internal groups, partners, and clients;
20. English proficiency both written and verbal, with any additional West European languages being a plus;
21. Experience in a customer-facing technology consultancy role;
22. A customer-oriented attitude and strong communication & presentation skills are a requirement;
23. Exhibit good interpersonal skills and ability to communicate confidently & concisely with audiences at all levels, manage expectations and explain technical details;
24. Ability to develop and maintain excellent relationships with external and internal stakeholders;
25. Good understanding and working experience with ITSM Tools and ITIL Methodology;
26. Industry recognized technical certification(s) is highly recommended;
27. Experience working across multiple industries;
28. Experience working in a multi-national organization and having good cultural sensitivity awareness.
What's next?In case you will need further information, just send us a message at and we'll be happy to assist!About usWe are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!Learn more about us on and join us on, and where we regularly post insights from our colleagues.#LI-REMOTEWe want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
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