About the Role
We are looking for a Product Manager to own customer feedback systems and discovery research for the Self‑Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities.
This role reports to the Director of Self‑Service and works closely with Integration Managers, Customer Success, Support, and Product teams.
Responsibilities
Feedback Systems
- Design and operate structured feedback intake
- Route actionable items to relevant team members
- Produce monthly closed‑loop reports
Customer Discovery
- Conduct regular partner interviews
- Apply jobs‑to‑be‑done methodology to understand underlying needs
- Map pain points across the partner journey
- Validate feature requests and prioritization hypothesesDocument success stories and use cases
Insights & Reporting
- Maintain partner journey friction map
- Synthesize feedback themes into prioritization input
- Track feedback‑to‑resolution metrics
- Present insights to team and stakeholders
Requirements
- 3+ years of product management experience with a customer research component
- Demonstrated experience conducting user interviews and synthesizing insights
- Strong analytical skills for pattern identification
- Experience designing or operating feedback programs
- Excellent written communication for reports and documentation
- Ability to drive action based on evidence
- Fluent English
Nice to Have
- Experience in B2B SaaS customer research
- Background in customer success, support, or voice‑of‑customer programs
- Training in jobs‑to‑be‑done or design thinking methodologies
- Gaming industry knowledge
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