Key Responsibilities
* Maintain excellent operation of all modality-specific models (MR) in the designated area.
* Perform total system level troubleshooting on complex multi-symptom problems.
* Communicate clearly with end-users and department managers on equipment status;
maintain customer satisfaction.
* Share and support best practices implementation, including with UIH partners.
* Maintaining documentation of performed tasks. Supervision of entrusted tools.
* Cooperation with the team of Engineers in Europe in solving technical issues. Provide technical support coordinated with Regional Technical Support team
* Coordinate and manage service activities in the Region, including streamline interface with UIH Partners
* Collaborate closely with the local distributors to align, improve, and guarantee quality technical service processes and support customer needs effectively.
* Collaborate closely with the UIH General Manager for Iberia region.
Qualifications and experience
* BSC in Engineering
* Qualified Technician / Engineer or equivalent professional experience in medical devices, advantage:
relevant Field Service experience
* Technical analytical skills
* Fluency in English and Spanish, (Portuguese is plus)
* Valid driving license, active driving experience