PstrongAbout MATCH Hospitality /strong /ppAt MATCH Hospitality we design and deliver the best hospitality programmes at the most sought-after sports events in the world, including the FIFA World Cup™, AFC Asian Cup™, Nitto ATP World Finals, and Formula 1®. We are the industry leader in the production, management and sales of commercial hospitality programmes and deliver maximum exposure for our event partners via a well-established and comprehensive global sales agent network, in addition to our in-house direct sales team. /ppbr/ppstrongRole Overview /strong /ppThe Customer Service Executive (Spain) will support MATCH Hospitality’s customer service operation, with a particular focus on Spanish-language correspondence and our domestic Grand Prix programme in Madrid (MADRING). The role reports to the Customer Service Team Lead, and event management, and works alongside the CS team in Doha and the Ticketing and Fulfilment team, helping ensure clients receive timely, accurate service across the full customer journey, from booking confirmation through to post-event follow-up. /ppThis is an entry-level position, suited to a candidate with one to three years’ experience in a service, communications, hospitality, events or administrative role, looking to develop a career in premium event customer service. /ppbr/ppstrongKey Responsibilities /strong /ppCustomer Support and Communications /pulliRespond to customer queries in Spanish and English across email and CRM channels, taking a proactive, solution-oriented approach. /liliTranslate, adapt and proofread customer communications, FAQs and templates between Spanish and English. /liliSupport post-sale and pre-event communications for clarity, accuracy and consistency. /liliHandle queries on ticketing, hospitality packages, event logistics and general information. /li /ulpOperational Support /pulliAssist with the end-to-end customer journey: booking support, ticket and parking distribution, itinerary sharing. /liliHelp coordinate last-minute changes and ad-hoc customer requests. /liliSupport preparation and quality control of customer-facing documents and materials. /li /ulpIssue Resolution /pulliAct as first-line response for customer queries, escalating complex cases to the CS Team Lead or senior colleagues. /liliLiaise with internal teams (ticketing, operations, sales) to resolve customer issues efficiently. /li /ulpOn-Site Event Support /pulliProvide on-site customer service during MADRING event week, including the Grand Prix weekend, supporting a smooth and premium guest experience. /liliAssist with guest queries, access control issues and general on-site coordination. /li /ulpSystems and Reporting /pulliMaintain accurate customer data within Salesforce and other internal systems, ensuring all communications are properly tracked and documented. /liliSupport post-event reports, summaries and case analyses. /li /ulpbr/ppstrongSkills and Experience Required /strong /ppEssential /pulliNative or fully bilingual Spanish, with strong written and verbal English. /liliOne to three years’ experience in customer service, communications, PR, hospitality, events, travel or a similar service or administrative role. /liliHighly organised with strong attention to detail. /liliConfident written communication, including drafting, adapting and proofreading customer-facing copy. /liliComfortable with CRM systems or similar digital tools. /liliCustomer-focused, proactive and solution-oriented. /liliDemonstrated ability to remain composed in high-pressure, time-sensitive environments, managing high workloads, tight deadlines and demanding clients without compromising quality. /liliWorking understanding of AI tools (e.G. ChatGPT, Claude, Copilot) for everyday tasks such as drafting, summarising, translation and research, with awareness of basic limitations and data-handling considerations. /liliBased in Madrid (or able to work from Madrid) with the right to work in Spain. /li /ulpbr/ppstrongDesirable /strong /pulliExposure to live events, large-scale operations or VIP / corporate client environments. /liliWorking knowledge of ticketing or hospitality operations. /liliFamiliarity with content and design tools (Canva, Adobe Creative Cloud) for customer communications and templates. /liliAdditional languages. /li /ulpbr/ppstrongPersonal Attributes /strong /pulliCalm, resilient and solutions-driven, able to manage stress, juggle competing priorities and recover quickly from setbacks during peak event periods. /liliPositive, adaptable and team-oriented. /liliGenuine interest in delivering high-quality customer experiences. /liliWilling to work flexible hours including weekends, and to be on-site for MADRING. /li /ul