Location: Madrid, Spain
Job Type: Permanent Employment, Full Time
Department : Human Resources
Reporting Line: Europe CPeO
Languages Required: English and Spanish or other European language
ABOUT MIDEA GROUP
Midea Group is a publicly listed Global Fortune 500 company and is the world’s leading manufacturer of home appliances. Committed to bringing innovation to life, Midea Group goes beyond smart home appliances and comprises business pillars like HVAC and Building Technologies, Robotics and Automation, Electro-Mechanical and Digital Innovation. Being ranked #246 in the 2025 Global Fortune 500 List, Midea is proud of its 190,000+ employees and presence in 200+ countries, including several subsidiaries in the European market.
* 63.3 Billion USD Total Revenue in 2025
* 5.4 Billion USD Net Profit in 2024
* Global Fortune 500 #246 in 2025
* Forbes 2025 GLOBAL 2000 #184
ABOUT MIDEA EUROPE
Midea's commitment to Europe goes beyond expanding its market reach. It’s also building a sustainable and innovative presence in the European market through localized operations, technological advancements, and an emphasis on energy-efficient solutions. CLICK VIDEOS HERE and some key M&A activities in the region (KUKA, Teka and ARBONIA climate).
* The work location is at Midea Europe HQ: Paseo de la Castellana, 85, 9th Floor, 28046 Madrid, Spain.
* Midea Europe deliveries MDA and SDA consumer electronics alongside comprehensive HVAC solutions.
POSITION OVERVIEW
The Head of Shared Services, Europe is a critical leadership role responsible for establishing and managing HR services for the Europe region. The successful candidate will be accountable for overseeing and optimizing payroll, recruitment & onboarding, employee lifecycle, benefits and mobility administration for all the sales organizations in multiple countries in Europe. The role requires an ability to manage a sizable team, develop scalable HR services, streamline processes, enhance data quality and consistency, and deliver an exceptional employee experience in Europe
In addition to managing the HR team, the Head of Shared Services, the successful candidate will also provide thought leadership and collaborate with the global COE team to standardize local compensation and benefits design, local policies, and labor practices.
The ideal candidate will possess exceptional communication skills, a strategic mindset, and a proven ability to lead and motivate teams. They should also have a deep understanding of HR processes, technologies, and best practices. This is an exciting opportunity for a skilled HR leader to make a significant impact on the organization's success.
KEY RESPONSIBILITIES
Strategic Leadership:
* Develop and execute the strategic vision for the HR Shared Services function aligned with the overall HR and organizational goals.
* Drive continuous improvement initiatives to enhance service delivery, streamline processes, and optimize operational efficiency.
* Collaborate with senior leaders to understand business needs and ensure HR Shared Services align with organizational objectives.
HR Service Delivery:
* Oversee end-to-end HR service delivery, including but not limited to employee onboarding, benefits administration, HR data management, payroll processing, employee inquiries, global mobility, HR policy interpretation, recruiting and training.
* Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality, timeliness, and compliance.
* Implement best practices to enhance the employee experience and ensure consistent delivery of HR services across the organization.
Local Policy and HR Practice Harmonization
* Act as an advisor to employees and management, where you are responsible in providing guidance on HR policies, employee relations, and conflict resolution.
* Collaborate with global COE to harmonize compensation and benefits design, local policies and labor practices.
Process Optimization and Technology:
* Identify opportunities for process improvement and automation within the HR Shared Services function.
* Evaluate and implement HR systems and technologies to enhance operational efficiency, data accuracy, and self-service capabilities.
* Collaborate with IT and other stakeholders to ensure effective integration and maintenance of HR systems.
Compliance and Risk Management:
* Ensure compliance with relevant employment laws, regulations, and data privacy requirements.
* Develop and implement controls and procedures to mitigate operational and compliance risks within HR Shared Services.
* Stay abreast of industry trends and evolving best practices in HR Shared Services, recommending proactive measures to address emerging challenges.
KEY QUALIFICATIONS
* Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
* Proven experience in a leadership role within HR Shared Services, preferably in a large multinational organization.
* Prior experience in payroll management or COE C&B experience will be a plus.
* In-depth understanding of Europe employment laws, regulations, and data privacy requirements.
* Strong knowledge of HR processes, including employee lifecycle management, benefits administration, payroll, and HRIS.
* Demonstrated experience in process improvement, automation, and implementation of HR systems.
* Exceptional leadership and people management skills, with a track record of building and developing high-performing teams.
* Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels.
* Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
* Proactive mindset, with the ability to drive change, manage ambiguity, and adapt to a dynamic business environment.
WHAT WE OFFER
* Europe is a strategic pillar of Midea’s global expansion, offering exceptional professional growth opportunities.
* An international, goal-oriented, and collaborative work environment.
* Robust training and career development programs.
* Competitive, country-specific employee benefits tailored to local markets.
Midea Group is an Equal Opportunity Employer where diversity & inclusion matters. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.