Company: Isotrol
Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform ideas into software solutions. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. Our mission is to create a more sustainable world through innovative technology.
We are creating SaaS solutions with cutting-edge technology to serve a broad range of clients in the energy sector. Our team of over 350 professionals across Spain, USA, Mexico, Brazil, and Chile is dedicated to supporting our clients' goals for a sustainable future.
The Position:
We are seeking a Customer Success Specialist to join our Trading team .
Your key responsibilities:
* Gather and relay customer feedback to the Product team.
* Guide customers through onboarding and ensure they maximize value from Isotrol products.
* Build and maintain strong customer relationships, understanding their goals and how our products can support them.
* Follow up on accounts to maximize adoption and retention, acting as an expert advisor.
* Collect user feedback for product development.
* Identify new product opportunities in collaboration with sales teams.
* Analyze product usage to identify actions, success stories, and communicate customer satisfaction and risks.
* Possess extensive knowledge of participation in Iberian wholesale electricity markets.
Your skills and experience:
* Proficiency in English (B2 level or higher) and good communication skills in other languages.
* Experience working with electrical trading teams.
What we offer:
* Flexible working hours at the start and end of the day.
* Remote working options.
* Holidays: 22 days + 24th and 31st December when during the workweek.
* Summer hours: 8:00 to 15:00 from July 1st to August 31st.
We value diversity and encourage applications from underrepresented groups. We are committed to equality of opportunity. If you require reasonable adjustments due to a disability or medical condition, please discuss this with the recruiter.
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