COMPULSORY TRAINING brTechnical or Higher Engineering in branches such as Mechanical, Industrial, Metallurgy or similar. brComplementary training in maintenance management, occupational risk prevention, customer service and quality is highly valued. brREQUIRED EXPERIENCE br~5 to 8 years of experience in supervisor positions or head of technical service, maintenance or after-sales in the industrial/metallurgical sector and/or preferably within the mobile elevating personnel platform sector br~ Experience in team management and project coordination. br~ Experience working with ERP systems (SAP, Oracle, Navision, etc.) and service management tools. brbrLANGUAGES brSpanish level C1 in effective competence. brC1 at Catalan level in effective competition. brMinimum English level B2-C1 – Technical English brFrench level B1 or higher (recommended). brSKILLS KNOWLEDGE brOrganizational and time and resource management skills. brCommunication, organization, and planning skills. brResponsible, organized, dynamic and methodical person. brLeadership and ability to motivate teams. brAbility to train and develop talent within the team brCustomer orientation. brAbility to negotiate and resolve conflicts. brManagement of maintenance management software and CRM. brStrategic vision and orientation to results. brTRAINING TO BE PROVIDED BY THE COMPANY brEpicor software and/or fulfillment software brTraining in occupational risk prevention in the workplace brTraining in labor processes brMAIN FUNCTIONS brSupervision, control and management of the personnel in charge: administrative staff and mechanics brAssignment of tasks and supervision of the same. brCoordination with the documentation administration department for the invoicing of interventions or management of guarantees. brAfter-sales service management: coordinating customer service, technical support and incident resolution. brManagement and planning of customer portfolio, maintenance contracts, repairs and breakdowns. brTelephone and/or personal customer service. brPermit management, current legal regulations to be complied with, etc... brDevelopment and implementation of new strategies and procedures to ensure efficient and high-quality technical service: monitoring programs, surveys and continuous improvement actions. brIdentify areas for improvement and make data-driven decisions to improve team performance and customer satisfaction. brFor IPAF trainers only : brManagement and planning of IPAF courses. brProvide IPAF training and/or courses. brCoordination with the IPAF federation to update regulations, procedures, etc. brManage IPAF audits.