**Tour Delivery Manager**
We are seeking a highly skilled and experienced Tour Delivery Manager to join our team at Collette. This role is responsible for developing and managing regional tour manager teams to deliver an exceptional on-tour experience.
About the Role:
* Recruitment and Hiring: Develop a comprehensive hiring strategy to attract top talent in the industry, ensuring our brand delivery and excellence standards are met.
* Training and Team Development: Continuously evolve our training approach to address individual and team needs through various models, coaching, and on-the-road training. Assist in resolving issues for Tour Managers on the road when necessary.
* Performance Management: Manage team members to achieve established metrics tied to customer feedback through our quality management tool. Identify training opportunities and resources.
* Support Product Design and Marketing Initiatives: Collaborate with the regional team to enhance tours and develop marketing content.
* This position requires occasional travel (approximately 4 tours per year).
* Cross-Functional Collaboration: Improve operational processes and efficiencies to support tour managers on the road, product enhancements, new product development, and emergency services protocols.
Requirements:
* 3-5 years of industry experience or management experience required
* Bachelor's degree preferred
* Strong written and verbal communication skills
* Strong analytical and creative problem-solving skills
* Ability to engage with and manage relationships with internal and external stakeholders
* Proficient in Microsoft Office, including Word and Excel
* Mandatory fluency in Portuguese or Spanish
About Collette:
As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Our passionate team works tirelessly to fulfill travel dreams and seeks talented individuals who can help shape our future. We value growth, learning, and a zest for seeing the world.
Join Our Team:
Collette is a company that cares about its people and the communities we visit. If you're eager to grow, learn, and explore the world, we invite you to apply for this exciting opportunity.