Join to apply for the Technical Account Manager role at WatchGuard TechnologiesWatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.About The PositionAs a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s / customer’s chief navigator, charting a path towards security maturity, mapping its journey and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service. This role will be based in Spain.A day in the life…Technical Account Managers at WatchGuard have a unique daily routine due to the cybersecurity environment and MDR services. You will meet with partners/customers to review their security posture, focusing on security alerts, incidents, emerging threats, and support tickets. You will also act as an escalation point for communication issues with SOC or Support teams. Additionally, documenting your insights to share with teammates and clients is essential.Skills And QualificationsCustomer-focused, data-driven, and process-oriented with Windows systems administration experienceProven success in a technical customer-facing roleAbility to work in a fast-paced environment with positivity and integrityCommitted to professional growth and business development in a expanding marketAbility to handle ambiguity, communicate effectively with partner teams, and understand customer needsFluent in Spanish and English;
knowledge of German is a plusExperience5+ years in technical account management or 2.5+ years in cybersecurity customer-facing rolesWhy Work for WatchGuard?WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi. Trusted worldwide by over 18,000 resellers and service providers, our technology protects over 250,000 customers. We foster an inclusive environment valuing diversity and support work-life balance with flexible arrangements and caregiver benefits. We are committed to equal employment opportunities and participation in E-verify. We also provide accommodations for individuals with disabilities.Position DetailsSeniority level:
Mid-Senior levelEmployment type:
Full-timeJob function:
Sales and Business DevelopmentIndustries:
Computer and Network SecurityThis job posting is active and accepting applications.
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