Our client, a leading multinational information technology services and consulting company, is recruiting Multiclient People Profile/IT Support to join their project in Spain.
Position Title:
Multiclient People Profile/IT Support
Position Type:
Permanent
Start Date:
ASAP
Location:
Madrid, Spain or Remote spain
Contact:
Ashwini Chawan |
Responsibilities:
1. Good command on MS Windows and MS office
2. Experience in Incident management in operation center
3. Working knowledge of OBM monitoring tool
4. Good communication skills
5. Receiving and issuing calls
6. Managing the 3 mailboxes
7. Administrative management of incidents with Severity
8. Creating and sending openings/updates/resolved communications with severity
9. Relationship with the call control center
10. Requirements to the AO team
11. Multiconferences
12. Management of CRQs for external groups
13. Monitoring of the OBM
14. Notifications to the AO on duty
Requirements:
15. Spanish native with basic english secondary
16. Hybrid mode of working (Remote + Office both)
17. Willingness to work in rotational shifts, including night shift and weekend/holiday working as per shift roster
18. Experience working with Telcom will be preferred
For more details contact:
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Quoting reference:
ES_MGAC_MPP -IT S_
Or call Ashwini on:
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Please note:
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